About the role

Aplyr's Quick Take

This role is about managing software licenses and supporting product releases in a manufacturing context. You'll troubleshoot issues, collaborate with various teams, and ensure smooth delivery of software products. It's primarily an individual contributor role focused on operational support rather than strategic management.

Good fit

Ideal candidates have 4-6 years of experience in software licensing or product support, preferably in a tech or manufacturing environment. Strong problem-solving skills and the ability to work independently are key, along with good communication for team collaboration.

Worth noting

The job involves a mix of technical and operational tasks, which may appeal to those who enjoy hands-on problem-solving. However, the role's focus on licensing and support may not suit those looking for a more creative or innovative position.

Job Description

Job Summary

This role is responsible for managing software licenses, supporting product releases, and helping customers and internal teams with software-related needs. The job works closely with different teams to ensure smooth product delivery and a good customer experience.

Key Responsibilities

Manage and deliver software licenses using company systems (SubscribeNet and FNO).
Fix issues reported by customers or internal teams.
Set up, test, and release software to production.
Create and maintain software licenses and related configurations.
Support customers with license updates, upgrades, and exchanges.
Work closely with product managers, support teams, and partners.
Provide advice on licensing and subscription models, especially for Lab Informatics products.
Support supply chain activities, including updates to licensing tools (ACG).
Track issues and prepare simple monthly reports.
Support new product launches to ensure they are ready for manufacturing and delivery.
Help manage products throughout their lifecycle (from development to ongoing support).
Collaborate with teams like procurement, manufacturing, supply chain, and field service to improve processes.

Qualifications

Bachelor's Degree in Engineering, Computer Science, Information Technology, Supply Chain or related fields.
At least 4-6 years of relevant work experience.
Basic understanding of software licensing and delivery systems.
Ability to work independently, learn quickly, and produce accurate, timely deliverables.
Problem-solving and troubleshooting skills.
Good communication and teamwork.
Ability to manage multiple tasks.
Attention to detail and organization.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Manufacturing

Skills & Tags

product

Aplyr's read

Agilent Technologies excels in life sciences and diagnostics, attracting professionals skilled in engineering, software, and scientific research.
Synthesized from recent postings & public sources

What's promising

•Agilent is a leader in life sciences and diagnostics, offering cutting-edge technology.
•The company invests heavily in R&D, driving innovation in laboratory solutions.
•Agilent's global presence provides diverse career opportunities in various regions.

What to watch

•Highly competitive industry may pressure Agilent to continuously innovate.
•Fluctuations in global markets can impact financial stability and growth.
•Complex product lines require specialized knowledge, limiting entry-level opportunities.

Why Agilent Technologies

•Agilent integrates advanced technology with scientific expertise for comprehensive lab solutions.
•The company offers a unique portfolio in applied chemical markets.
•Agilent's strong focus on diagnostics differentiates it from competitors in life sciences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Agilent Technologies

Agilent Technologies

agilent.com

View company

Agilent Technologies is a global leader in life sciences, diagnostics, and applied chemical markets, providing instruments, software, services, and consumables for laboratories.