Trendyol Express - Customer Experience Development Professionals

Confirmed live in the last 24 hours

Trendyol Group

Istanbul / Maslak

On-site

Posted March 13, 2026

Job Description

About the Team

Trendyol Express is the next-generation, global delivery platform that prioritizes customers, leveraging cutting-edge technology, flexible operational infrastructure, and a dedicated, strong team. With a fast-paced and collaborative culture, we overcome challenges through data, agility, and teamwork. As we expand across regions, we set new standards in logistics — delivering impact at every step.

ABOUT THE ROLE

In this role, you will monitor end-to-end shipment processes, especially deliveries at risk of delay, and support actions to improve on-time performance. You will set and track operational KPIs, analyze routine reports, and conduct ad-hoc analyses to identify issues and improvement opportunities. You will collaborate closely with operations teams, follow up on ongoing projects, and share key insights. Additionally, you will monitor forecast performance and related risks, taking necessary actions to support smooth and efficient operations.

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