Account Manager, Business Development

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

Overview

Fetch is seeking a relationship-driven, detail-oriented Account Manager to join its Business Development team. In this role, you will serve as the primary partner and trusted advisor to our strategic partners in the Breeder space, guiding them through the onboarding process and seamlessly integrating Fetch Pet solutions into their programs. This role will own the full lifecycle of these partnerships– new partner onboarding, driving account maintenance and performance, and ensuring long-term retention and growth. This role will report to the Manager of Business Development for Fetch’s Breeder Channel team. 

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with strategic partners in the Breeder space
• Serve as the primary point of contact for all assigned accounts, ensuring timely and proactive communication
• Conduct regular check-ins with partners to ensure sufficient support is being provided and Fetch remains top of mind
• Responsible for managing Breeder expectations and ensuring partner satisfaction

Account Onboarding, Retention & Growth

• Own onboarding process of new partners to ensure smooth integration of Fetch’s Breeder Program
• Monitor account metrics and develop strategies to improve performance
• Maintain open communication with strategic partners to ensure Fetch remains top of mind
• Address questions and help mitigate potential account issues in a professional and timely manner
• Contribute to process improvements to continuously improve partner experiences

Operational Excellence: 

• Maintain and optimize library of onboarding materials, marketing materials and other Breeder channel assets  
• Prepare weekly and monthly reporting for current strategic partners to relay account status and health updates
• Develop and submit invoices for necessary lead fees on a monthly basis
• Work in partnership with Business Development Manager and Operations Manager to ensure smooth onboarding experience and account excellence moving forward 

Qualifications

Required

• Strong communication, interpersonal, and relationship-building skills
• 2-5 years of prior experience in account management, customer success, or client-facing roles
• Ability to manage multiple accounts and prioritize as needed
• Experience in insurance, animal health, or pet-related industries 

Preferred

• Experience working with Dog Breeders

Travel Expectations

• Limited, up to 20%

Compensation

• The pay range for this position is $75,000 - $85,000 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

Why Join