Global Creative Operations Associate

Who We Are: 

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The Global Creative Operations Associate supports end to end execution of New Balance marketing campaigns by managing the workflows supported by the Global Creative Studio. This role serves as the connection between marketing, creative and cross-functional stakeholders, leading incoming creative requests through actionable workflows, defining timelines and coordinating resources to ensure high-quality, on-brand deliverables across channels.

 

MAJOR ACCOUNTABILITIES:

• Manage creative workflow of all incoming campaign creative requests across multiple outlets (NB.com, Retail, Wholesale, Social, etc)

• Review all incoming creative requests and follow up with project owner on any missing information, ensuring project briefs are complete before work begins

• Assign copywriter and designer resources based on capacity

• Communicate new project assignments to creative team weekly

• Define creative timelines and monitor progress against project schedule, adjusting timelines if needed as project progresses

• Organizing, attending, leading (where necessary) and following up on important actions and decisions from meetings

• Consistently communicate project updates to project lead and stakeholders

• Escalate project, capacity, and process concerns to Creative Operations Manager when necessary

• Assess project risks and issues, raising to stakeholders and Creative Operations Manager, providing solutions where applicable

• Collaborate with Global and North America Marketing teams, designers, writers, creative leads, internal production teams, product and merchandising teams where applicable

• Ensure deliverables meet brand and quality standards

REQUIREMENTS FOR SUCCESS:

• BA degree preferred

• 3+ years’ minimum experience in a similar role, preferably creative operations or project management

• Strong communication and project management skills

• Attention to detail, organized ways of working

• Has a general knowledge of project management platforms; Asana is a plus

• Experience partnering with designers, copywriters, client and site development teams

• Agency experience a plus

• Strong customer service approach and style

• Comfortable working with stakeholders across multiple NB office/region locations

Boston, MA Headquarters - (NB) Only Pay Range: $70,600.00 - $90,500.00 - $110,400.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits 

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.