Social Media Manager

Role:  Social Media Manager 

Location:  London, Hybrid 3 days per week  

About the role:

Day in, day out, you'll bring the social presence of a major FMCG beauty & wellness brand to life. From content ideation, trend tracking and scheduling to community engagement, copy writing, and performance tracking, you'll manage the daily rhythm of social channels and ensure the brand shows up consistently and compellingly across platforms. 

This is a role for someone who is organised, culturally-fluent, and genuinely enthusiastic about social media as a discipline. You understand what makes content work on TikTok versus Instagram versus YouTube, you can write copy that fits the tone of each platform, and you notice when something is trending before it peaks. We're looking for someone who is as comfortable managing a content calendar and pulling a performance report as they are drafting a reactive post or briefing a content creator on an emerging format. 

Success means channels that run smoothly, content that consistently meets brand and platform standards, a community that feels listened to and engaged, and performance data that shows steady growth in reach, engagement, and brand affinity.

What you will be doing: 

Content Planning and Publishing 

• Create and manage social content calendars across TikTok and Instagram and emerging platforms, ensuring a consistent cadence of planned, campaign, and reactive content 

• Schedule and publish content across platforms, ensuring every post meets brand guidelines, platform specifications, and accessibility standards (captions, alt text, format requirements) 

• Write and adapt social copy for each platform, ensuring tone of voice is consistent, compelling, and native to the channel 

• Coordinate with the creative team and content creators to ensure assets are delivered on time, correctly formatted, and ready to publish 

• Support the Senior Social Media Manager in planning always-on content, campaign activations, and seasonal or product-launch moments 

Community Management and Engagement 

• Monitor social channels daily, responding to comments, messages, and mentions in a timely, on-brand, and thoughtful manner 

• Engage proactively with audience, fostering a sense of community and connection that reflects the brand's values of inclusivity and real beauty 

• Track trending topics, hashtags, cultural moments, and platform features, flagging relevant opportunities to the wider team and, where appropriate, drafting reactive content 

• Identify opportunities to surprise and delight audience through creative engagement, timely responses, and community-building moments 

Performance Tracking and Reporting 

• Track and report on social content performance across platforms, compiling regular reports on key metrics including reach, engagement, saves, shares, and audience growth 

• Use native platform analytics and social management tools to monitor content effectiveness, identify trends, and flag insights that can inform future content decisions 

• Support the Senior Social Media Manager and Data Analyst in building a continuous learning loop between content output and performance data 

Collaboration and Coordination 

• Collaborate with content creators, designers, and copywriters to ensure social assets align with the content calendar and campaign objectives 

• Support the coordination of influencer and creator content within the publishing schedule, ensuring assets are approved, scheduled, and tracked 

• Work closely with the brand team on day-to-day social activity, keeping stakeholders informed of what's publishing, what's performing, and what's coming next 

• Support briefing processes, helping to translate client briefs and campaign objectives into clear direction for the creative team 

Platform Expertise and Trends 

• Stay current with social platform updates, algorithm changes, new features, and emerging content formats, sharing relevant developments with the team 

• Contribute ideas for new content formats, series, and engagement approaches based on platform evolution and audience behaviour