About the role

Aplyr's Quick Take

This role is primarily about preventing theft in a retail environment while providing customer service. You'll be visible on the sales floor, engaging with customers, monitoring store activity, and reporting any suspicious behavior. It's a full-time position with a mix of shifts, including evenings and weekends.

Good fit

This position is ideal for someone with previous retail or security experience who has strong customer service skills and can handle fast-paced situations. A reliable and detail-oriented individual who can work flexible hours will thrive here.

Worth noting

The pay is relatively low for a full-time role, and the job includes penalty rates for evenings and weekends. The emphasis on safety and integrity suggests a strong company culture focused on ethical practices.

TJX Australia

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

At TJX Australia, we are committed to creating a safe, welcoming and enjoyable shopping experience for our customers. As a Loss Prevention Customer Service Associate, you will play a key role in supporting this by maintaining a visible presence in-store, deterring theft through proactive customer engagement, and contributing to a strong culture of safety and integrity.

This is a full-time position, offering a mix of weekday and weekend shifts within standard retail trading hours. You will receive annual leave and personal leave entitlements, along with an hourly rate, including penalty rates for evenings (after 6pm), weekends and public holidays.

Key Responsibilities

Keeping People Safe

Deliver professional and friendly customer service to create a welcoming store environment
Use communication tools (e.g. headsets) to stay connected with store teams
Escalate incidents or concerns in line with company policies

Loss Prevention & Store Support

Act as a visible deterrent to theft through strong customer engagement
Monitor store entry and exit points, including responding to gate activations
Report incidents and suspicious activity accurately and in a timely manner

Operational Support & Shrink Reduction

Support the store and Loss Prevention team with shrink reduction initiatives
Identify and report trends or operational gaps
Assist with equipment and security processes in line with store procedures
Participate in training and apply best practices

About You

Strong customer service and communication skills
High level of integrity, reliability and attention to detail
Ability to remain calm and make sound decisions in fast-paced or challenging situations
Flexible availability to support business needs
Previous retail or security experience

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

Level 3 189 O'Riordan Street

Location:

TJX Australia District NSW Central

Remote Type:

Aplyr's read

TJX Companies thrives in the off-price retail sector, attracting employees who excel in dynamic, customer-focused environments across its diverse store brands.
Synthesized from recent postings & public sources

What's promising

•TJX Companies has a strong market position as a leader in off-price retail.
•The company offers diverse career opportunities across its multiple retail brands.
•TJX Companies has a robust global presence, enhancing job security and growth potential.

What to watch

•Retail roles at TJX can involve irregular hours, including nights and weekends.
•The fast-paced retail environment may lead to high stress and burnout.
•Limited public information about career advancement opportunities within the company.

Why TJX Companies

•TJX Companies operates a unique off-price retail model, differentiating it from traditional retailers.
•The company emphasizes a treasure-hunt shopping experience, attracting a loyal customer base.
•TJX's global reach includes a variety of store formats, offering diverse work environments.

Aplyr’s read is generated by AI from public sources. Was it useful?

About TJX Companies

TJX Companies

tjx.com

View company

TJX Companies, Inc. is an American multinational off-price department store corporation that operates several retail chains, including T.J. Maxx, Marshalls, HomeGoods, and Sierra.