Contact Center Associate 1 - Remote Connecticut

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Client Service Associate will be the frontline point of contact to uncover and support client needs. The top priority will be to ensure client needs are satisfied with every interaction while ensuring that a variety of transactions, maintenance, and research activities are completed accurately. The Client Service Associate is expected to meet or exceed service expectations, productivity and efficiency standards for all contact center related metrics.

Start Date: July 20th, 2026

What you will do

• Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment

• Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction

• Perform a variety of transactions, maintenance, and research requests with accuracy

• Responsible for client relationship building and retention efforts utilizing processes, tools and training provided

• Maintain a positive rapport with professionalism, and serve in an empathetic manner

• Facilitate problem resolution by providing complete and accurate information

• Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics

• Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies

• Perform other duties or accountabilities as assigned

Skills and Abilities

• High speed internet required

• Must exhibit strong communication and listening skills

• Be a self- motivator with the ability work well with a diverse workforce and customer base

• Demonstrate dependability, flexibility and adaptability to handle day-to-day challenges

• Adjust to multiple demands and shifting priorities in a change hearty environment

• Skilled in data entry

• Ability to multi-task and navigate several computer applications with effectiveness and efficiency

• Must possess working knowledge of Microsoft Office Suite and processing skills (email, internet, intranet, etc.)

• Bilingual candidates preferred

• Must be able to work a flexible and/or rotating schedule. Required to work some weekends and/or extended hours

Education Qualifications

• H.S. Diploma or General Education Degree (GED) required

• Some college preferred

Experience Qualifications

• 0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience required

The estimated salary range for this position is $18.50 to $21.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.