Field Service Supervisor

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Within our Laboratory Equipment Division, we are looking for an experienced and motivated Field Service Engineer for general laboratory equipment, monitoring system and sample preparation and analysis system, and if required extending to other product lines.

Discover Impactful Work:

In the position of Field Service Supervisor, you will be responsible for delivering and build service excellence above our customer expectations.

Job Duties:

·Own the field service operations and ensure customer satisfaction for a specified area/customer segment.

·Responsible for service call dispatch. Track for urgent/ important cases

·Manage projects such as installation and solution development

·Own the depot repair cases. Work together with the Depot Engineer. Verify and own the depot repair result

·Good cooperation with Service Operations, Service Sales, Depot Engineer, and Equipment Sales.

·Engage and cooperate with the other field service teams to drive One Thermo Fisher.

·Handle key account customers

·Manage Field Service KPI and engineer business referral

·Handle customer complaints and CAS feedback

·Manage engineer certification/qualification

·Manage the service revenue, cost, and people expenses

·Develop the team for better efficiency and productivity

·Provide spare part recommendations for supporting the responsible area demand.

·Manage the team with parts consignment effectiveness

· Well-manage the borrowed tools.

·Report field service status on meetings such as Service MBR, Commercial MBR, and Catch-Up Meeting.

·Support ad-hoc tasks assigned by the Service Manager

Keys to Success:

Education

• High Diploma or above in Engineering or other related discipline.

Experience

• 3 years or above relevant work experience.
• Candidate with less experience or fresh graduate with positive & willing to learn attitudes will also be considered

Knowledge, Skills, Abilities

• Excellent interpersonal communication both written and oral in Chinese and English. Mandarin is an advantage.
• Ability to work effectively with customers and colleagues in difficult and stressful situations
• Great teammate with strong desire to success and result oriented
• Good verbal and written communications skills related to technical approaches, work performed, test results, and findings.
• Customer friendliness and professional attitude
• Have strong electrical or mechanical background for troubleshooting/repair, and problem solving abilities
• PC literacy including MS Office and Outlook.

Physical Requirements

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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