Technical Program Manager - AI Graphs

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Durable Technology Initiatives (DTI) operates at the center of CES’s AI first transformation, focusing on the execution of foundational platforms that enable AI systems to reason and operate with consistent context across customer scenarios. A critical part of this foundation is Context & Graph Platforms, anchored in Fabric IQ, which provide the semantic and graph-based substrate required to connect customers, cases, products, services, knowledge, and skills across systems.

As a Technical Program Manager - AI Graphs (TPM) for Context & Graph Platforms (Fabric IQ), you will be accountable for driving the delivery, integration, and operational readiness of these platforms across Customer Support, Customer Success, and Industry Solutions. Your work ensures that context and graph capabilities designed at the platform level are implemented correctly, scaled reliably, and translated into measurable improvements in customer and operational outcomes.

This role is designed for someone who excels at complex technical execution, managing cross team dependencies, and ensuring foundational platform investments deliver real world value.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Technical Program Manager focused on Context & Graph Platforms, you will own the end to end execution signal that connects graph and context strategy to product delivery and scenario success.

Working in close partnership with the Technical Strategy Manager, you will take prioritized technical outcomes and drive them through planning, coordination, and delivery across Microsoft IQ platform teams. You will ensure Fabric IQ based context and graph capabilities are integrated across services, observable in production, and ready to support AI first workflows at scale.

This role carries direct accountability for ensuring that platform execution quality matches the technical intent, enabling CES scenarios to rely on context and graph platforms as durable, production ready foundations.

•    Drive end to end execution of graph related initiatives across CES scenarios
•    Translate graph strategy and technical requirements into integrated delivery plans with clear milestones and dependencies
•    Coordinate execution across product, engineering, and CES teams to ensure graph capabilities are implemented consistently and correctly
•    Manage technical dependencies across Microsoft IQ platforms, including Fabric IQ, Foundry IQ, and Work IQ
•    Ensure graph implementations meet expectations for scale, reliability, observability, and operational readiness
•    Establish and track delivery success criteria tied directly to scenario outcomes and product impact
•    Identify execution risks early and drive resolution across teams before they impact outcomes
•    Partner with stakeholders to ensure graph capabilities are consumable and effective across services

What makes this role critical:
•    Context and graph capabilities span multiple platforms and services and require disciplined execution to succeed 
•    Execution quality determines whether AI systems reason correctly or fail under real world scale and complexity 
•    Poorly executed platform delivery creates inconsistent behavior, duplicated effort, and trust gaps across CES 
•    This role ensures CES investments in Fabric IQ and related platforms result in durable, reusable capabilities, not isolated implementations

Qualifications

Required/minimum qualifications

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

---

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.