About the role
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
ProfessionalAll Job Posting Locations:
Barcelona, SpainJob Description:
POSITION SUMMARY
The engineer, Technical Customer Support is located in areas with high market presence of J&J medical equipment, Cataract, Refractive & OSD surgery.
One prime purpose of the specialist is to provide technical service in cultural and geographic proximity to customers. This will allow J&J to offer professional and fast support to our customers.
Further, Specialist, Technical Customer Support can develop, improve and extend existing customer relationships, resulting in incremental sales of services (Service contracts).
Specialist will be key for J&J to closely supervise performance of medical equipment, respond quickly to customer enquiries and provide accurate feedback on system usage, performance and
customer happiness.
In their technical role, is incoordination the European Field operations, with close relationship to the local equipment manager and sales. They will actively approach customers in regard to sales
of services.
J&J Field Service operates in a European network, occasional travel on short term notice within EAM if required.
It is encouraged that Specialist, Technical Customer Support has a significant positive impact on generation of incremental revenue through their support activities.
Adheres to environmental policy, procedures, and supports department environmental objectives.
ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Field Service:
Provides first line on site support to address local customer issues.
Required safety checks, preventive maintenance and repair as per applicable legal requirements, MDD and in-line with J&J systems service policy.
Implements compulsory, mandatory or performance related improvements to the installed base.
Delivery, installation and commissioning of J&J surgical equipment.
Reporting & Administrative:
Performs all work according to J&J's Quality Management System.
Maintain and update local market installed base list and device history file.
Provides regular updates on performance records, warranty tracking and / or customers inquiries in particular.
Following the J&J complaint process.
Actively drive the complaint process for J&J continuous product improvement.
Management of parts trunk stock.
Maintenance of tools and test equipment. Service Sales and Marketing: Initiate and drive sales of service contracts, contract business &
service packages.
Customer Support:
Support areas outside of their market to address critical customer situations if requested under consideration of local requirements.
Takes care for key accounts in local markets.
Evaluate and communicate specific local market requirements.
General:
Address local market priorities, applying Tech Support resources.
Trade in / trade out programs, second hand units, de-installation and recycling.
Actively participate in international technical meetings
QUALIFICATIONS
Minimum education required for proficient performance:
Associate degree or equivalent experience in (medical) electronics, post high school technical training.
Minimum experience (number of month/years and type of work experience beyond formal education) required for proficient performance:
3 year of service experience preferred in medical industry. Familiarity with ophthalmic or diagnostic equipment used in surgery environment a plus.
Local language plus good knowledge of English oral and written.
Additional language a plus.
70% availability to travel
Required Skills:
Preferred Skills:
Aplyr's read
Johnson & Johnson is a healthcare giant known for its diverse product range and global reach, attracting professionals in pharmaceuticals, medical devices, and consumer health.
What's promising
- •Strong global presence ensures stability and diverse opportunities.
- •Commitment to innovation in pharmaceuticals and medical devices.
- •Robust investment in research and development fosters cutting-edge advancements.
What to watch
- •Facing ongoing legal challenges related to product safety.
- •Complex organizational structure can slow decision-making processes.
- •Intense competition in the healthcare sector may impact market share.
Why Johnson & Johnson
- •Operates across three distinct sectors: pharmaceuticals, medical devices, and consumer health.
- •Pioneering initiatives in advanced medical technologies and treatments.
- •Long-standing reputation for quality and trust in consumer health products.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Johnson & Johnson
Johnson & Johnson is a multinational corporation that develops medical devices, pharmaceuticals, and consumer health products.
