Account Manager, Partner Success, Middle East and North Africa

Please Note: This role requires the ability to work on site 3 days per week per company policy.

The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World.

As a membership organization, the Forum, engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues.

The Partner Success team, part of the Business Strategy and Services team, focuses on delivering the outstanding quality of engagement to the 800+ Forum Partners, seamlessly across all industries and geographies and in close collaboration with the Global Industries and Regional Business teams.

We are currently searching for a Partner Success Specialist (Account Manager), who will focus on building and reinforcing relationships with the Partner Representatives of the Forum Partner companies within the Middle East and Africa region.

Responsibilities include:

·        Act as key point of contact on delivering the Partner Engagement plans and strategies for the assigned portfolio of Partners

·        Onboard new Partners into the Forum ecosystem (including, but not limited to, the Forum digital ecosystem) by building strong working relationships with Partner Representatives and by ensuring the appropriate information is diligently documented in Forum systems including Salesforce

·        Facilitate engagement of Partners according to defined engagement plans across the spectrum of Forum’s communities and initiatives.

·        Monitor Partner news and health to flag potential risks for engagement with the Forum and manage, document, and communicate detected risks and associated mitigation plans within the Forum

·        Contribute to the Partner engagement opportunity processes, including Partner upgrades, in close collaboration with the Global industries and Regional Business teams

·        Contribute to Partners’ and prospective Partners’ participation in events invitation and registration process, participant agendas, speaking roles and logistics

·        Manage contracts and invoicing, and follow up on unpaid invoices when required

·        Contribute to identifying areas of process optimisation and automation to ensure a flawless Partner engagement experience

·        Leverage digital tools and platforms to improve internal and external communications in a streamlined and consistent way across teams, and identify and implement solutions to improve the operational efficiency of the team

·        Ensure smooth offboarding of Partners, when required.

To be successful, an Account Manager / Partner Success Specialist should:

·        Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their region and industry sectors

·        Monitor and proactively manage partner retention and engagement metrics, build and execute plans to course-correct when needed

·        Ensure a ‘One-Forum’ approach, with internal product teams, Centres and Regional Business teams to deliver a superior Partner engagement experience to the assigned portfolio of Partners

Preferred Requirements and Experience:

·        Bachelor's degree or equivalent

·        At least 3 years of professional work experience in a relevant industry  

·        Successful track record in account management and business relationship development, including proven ability to engage with Partner Representatives

·        Excellent communication skills and command of English; fluency in another language is a plus

·        Experience in use of data analytics and reporting to drive performance and change management; proven ability to build narratives and deliver insights from data sets

·        Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, work collaboratively in a team

·        Digital mindset and capabilities.

Why join us?

Join an independent and impartial organization with over 55 years of connecting leaders to make sense of global challenges and move the world forward together.