Client Launch Manager

 

The Client Launch Manager owns the most critical and most neglected window in our customer journey: the period between a signed contract and a VA's first working week.

 

You will replace the current administrative hand-off process with active pipeline management. From the moment a deal is marked as won, you own that client's journey through candidate review, interview scheduling (working alongside the OBS who facilitates interviews), VA placement, and onboarding — all the way through to a clean handoff to the CSM after the VA's first working week. You are the single point of accountability for making sure signed deals become working accounts.

 

You work alongside the existing OBS (Onboarding Specialist) who handles the client-facing interview facilitation. The OBS runs the interviews — you make sure the interviews actually happen, that the client shows up, that feedback is collected same-day, and that no account sits idle at any stage. You also coordinate with the Solutions Expert team to ensure that SOP documentation and task playbooks are ready before the VA starts, so the client's first week is productive rather than chaotic.