About the role
About Judge.me
For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.
Our Purpose & Vision
We're driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.
Our Impact Today
What started as an idea has grown into a global force for trust in commerce:
Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 35,000 five-star reviews from merchants who rely on us daily
Global Scale: More than 600,000+ shops across 140+ countries use our platform to build trust with their customers
Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed
Our Global Presence
From our London headquarters, we've built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.
Why Now Matters
After 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.
About the role
We are looking to expand our support team. If you have great problem-solving skills and a can-do attitude, we would love to have you on board!
Our apps are renowned for their great customer service and we need someone like you who can make this even better.
What you'll do
Provide installation/onboarding for new users
Provide "omnichannel" support (chat, emails, social media, and forum)
Solve technical issues (or prepare them to be done by our developers)
Answer questions about the app features and settings
Improve our users’ stores by fine-tuning settings and/or customizations
Be compassionate about our users’ problems, goals, and desires
What you'll need
Must-have:
English, Portuguese
English proficiency is a must - please submit your CV in English
Technical skills: CSS, HTML, Javascript (beginners accepted)
A positive attitude to make our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce/Squarespace
Minimum technical requirements:
Internet speed of 10Mb/s download and 10Mb/s upload
Intel Core i5 (10th generation or later) or AMD Ryzen 5 (3000 series or later)
8GB RAM
256 GB SSD
Latest version of Chrome, Firefox, Safari, or Edge
02 Aplyr's read
Judge.me empowers e-commerce businesses by enhancing customer trust through a robust review platform, attracting tech-savvy individuals passionate about SaaS solutions.
What's promising
- •Judge.me offers a specialized platform that directly boosts e-commerce conversion rates.
- •Remote roles like Technical Customer Support in Brazil highlight their global reach.
- •The company focuses on a niche market, providing targeted solutions for online retailers.
What to watch
- •Limited public information about company culture and internal career progression.
- •As a niche SaaS provider, market fluctuations in e-commerce could impact growth.
- •Potential challenges in scaling customer support due to global remote operations.
Why Judge.me
- •Judge.me specializes in enhancing e-commerce trust through verified product reviews.
- •The platform integrates seamlessly with major e-commerce platforms, ensuring broad applicability.
- •Judge.me's focus on review authenticity sets it apart in the crowded SaaS landscape.
Aplyr’s read is generated by AI from public sources. Was it useful?
03 About Judge.me
Judge.me is a customer review platform that helps e-commerce businesses collect and display product reviews to enhance customer trust and improve conversion rates.
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