Senior / Product Manager, Managed Agencies (DOS)

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services and products by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

Do you want to apply your skills, knowledge and energy to implement cutting-edge infocomm technology and digital solutions that will change the lives of Singaporeans and the public? In GovTech, you can!

Product Managers make sure that the right things get done so that our digital products meet user needs and continuously remain relevant. At a high level, this means establishing a clear vision for what a product should be and what is needed to get there. On a day-to-day basis, this means handling all the different facets of a product and making sure they are coordinated – across user needs, technical constraints, and design goals.

You will be involved in planning and executing the full product lifecycle including the following:

Crafting Custom Experiences for Each User Journey
Engage the agency Product Owner to establish a clear vision for what the product should be and what is needed to get there

Collaborate with business partners to define the product vision and mission and obtain key stakeholder buy-in

Work out the product outreach and promotion strategies with business partners

Define the product go-to-market strategy and work with relevant partners to execute the plan

Designing, Testing, and Iterating Through Experiments
Design, test, and iterate through experiments to improve the user journey

Manage the product budget through expenditure monitoring, cashflow management, and securing funding

Develop the workplan with the product team

Provide sufficient resources for product development, including procurement of software, hardware, and ICT professional services

Monitoring, Capturing, and Studying User Behaviour

Conduct user studies to understand their needs and problems

• Analyse data to uncover usage patterns that can inform product decisions
• Research the industry to understand complimentary and competing solutions
• Collecting, Analyzing, and Presenting User Interest
• Translate the product strategy into technical, detailed, actionable plans for business and vendor teams
• Understand the developers’ needs and if necessary support them in exploring emerging tools and techniques that can meet their needs
• Analysing and Studying User Segments
• Formulate strong proposals by evaluating the pros and cons of different solutions and provide compelling justifications for them
• Consider how the services could be delivered for different market segments and prioritize feature development
• Creating Data-Driven Analytics and Insights
• Create data-driven analytics and insights for action and to make appropriate trade-offs
• Coordinate efforts across multiple functions including marketing, legal, and finance
• Co-create with the Product Owner to draft the budget papers to seek resources for the product's development
• Driving User Growth
• Drive user adoption and growth through increased engagement, expanding types of features, and higher usage in a financially sustainable manner
• Maintain a wide network with key user agencies and central government product teams to seek opportunities for product collaborations
• Participate in public-speaking engagements to raise awareness of the product and gain more users
• Keeping Things Organized
• Run efficient meetings to keep stakeholders and product team members updated

Prioritize, plan, and track what needs to be done

Document key information and decisions about the product

Be responsible for securing funding and monitoring expenses

• Compliance and Governance
• Ensure that Product meets security and performance requirements (SSAT, VAPT, Performance Testing)
• Adhere to compliance requirements and audits (IM, AGO, QMS, etc.)

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