About the role
Job Description:
We are currently looking for a Customer Service Representative for our facility in Charlotte NC. The CSR is responsible for ensuring that services provided to all customers meet or exceed company standards. The CSR will become proficient in understanding company products, ordering systems, and customer file maintenance to effectively take customer orders and address any complaints or issues.
The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.
*Please provide references!*
Job Responsibilities:
- Communicates with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database.
- Addresses customer complaints and provides solutions.
- Checks and updates expiring temporary, suspended, and cancelled customer state alcohol permits daily
- Communicate with sales and operations for account reconciliation assistance
- Handles customer administration to include customer set up and maintenance.
- Provides office support by assisting co-workers as needed to handle an increased customer load.
- Fill in for receptionist for breaks, lunch, and PTO.
- Review and adjust invoices to reflect driver paperwork and document discrepancies
- Analyze discrepancies between received payments and paperwork
- Accurately identify and sort charge invoices
- Communicate with Driver Supervisors to resolve issues
- Process receipts and collect payments for current day’s orders
Job Requirements:
- High School diploma or equivalent required
- Attention to detail is critical and accuracy is a must
- Excellent oral and written communication skills
- Good computer skills – Word and Excel experience desired
- Effective problem-solving skills when encountering new and unique challenges
- Communicate with sales and operations for account reconciliation assistance
- Must be flexible to work schedule and ability to adjust for changes in workload
- Strong organizational skills and ability to prioritize multiple tasks
- Proficient with 10-key
- AS400 experience preferred
- Ability to find ways to increase efficiency
Details:
Schedule: Monday-Friday 8:00 am to 5:00 pm with 1 late evening per month
Benefits: Great Medical, Dental, Vision, 401k and PTO offered, plus paid holidays!
Time Type: Full time
Candidate must be able to pass a criminal background check
Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers makes employment decisions based solely on the basis of qualifications for the job.
Worker Sub-Type:
RegularTime Type:
Full timeAplyr's read
Johnson Brothers Liquor Company thrives as a major U.S. distributor of wines and spirits, attracting professionals passionate about beverage sales and distribution.
What's promising
- •Strong market presence with a diverse product range in wines and spirits.
- •Opportunities for career growth in various U.S. locations.
- •Focus on luxury and specialty products attracts niche market expertise.
What to watch
- •High competition in the beverage distribution industry.
- •Potential for demanding work hours in sales and delivery roles.
- •Limited public information about company culture and employee satisfaction.
Why Johnson Brothers Liquor Company
- •Family-owned business with a long history in the beverage industry.
- •Emphasis on luxury wine specialization sets it apart from competitors.
- •Wide geographic reach with roles in multiple U.S. cities.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Johnson Brothers Liquor Company
Johnson Brothers is a leading distributor of fine wines and spirits, providing a wide range of products to retailers and restaurants across the United States.
