CARE Specialist, New Business Operations

As the New Business Operations Specialist, you're at the heart of the business responsible for handling newly submitted Individual Life & Individual Disability insurance policies as well as processing policy changes and payments in compliance with regulatory and business requirements. As a member of our CARE Team, your part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience. As a CARE Specialist, you’re highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of handling their request, demonstrate genuine care, and actively engage with consumers to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE.

You will

You are

• Motivated and inspired to do whatever it takes to positively impact our consumers’ lives and foster their well-being

• Comfortable communicating via various ways (e.g., email, phone, chat)

• Action-oriented with a strong desire and ability to learn and move quickly

• Inquisitive to ask questions to fully learn and comprehend your work

• Careful to use procedures and focused on the details to ensure your work is accurate

• Thoughtful and accountable to commitments and deadlines

• Confident and able to utilize resources and use logic to solve problems quickly

• Comfortable challenging status quo and offering new ideas and solutions

• Proactive communicator who can give and receive positive, constructive, candid feedback

• Flexible to contribute paid overtime equitable with your colleagues, as needed

• Highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs

You have  

• A BA/BS degree or equivalent industry experience is preferred

• Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences

• Experience and a desire to be empowered problem solver and decision maker

• Strong collaboration with colleagues

• Exceptional and proactive communication skills and are confident to present ideas  

• Excellent organizational skills and attention to detail across a variety of assignments  

• Comfortable learning and using proprietary computer applications

Location  

The primary location for this position is our Bethlehem, PA, or Pittsfield, MA, office location for three days each week, and work from home eligible for two days each week. You must be able to come to campus at any time and the required number of in office days are subject to change.

Salary Range:

$42,830.00 - $64,250.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.