Senior Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)

The Global Standards & Customer Excellence (GSCE) organization is seeking a Senior Process Improvement Specialist to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team.

The XMCI team is looking for a Senior Process Improvement Specialist who will serve as the execution engine of our network's continuous improvement pipeline — leading and facilitating kaizen events that deliver measurable, sustained results across NA Operations. Working from kaizen-ready charters developed by the XMCI scoping team, this role is responsible for planning, facilitating, and driving cross-functional kaizen events to successful completion — guiding diverse teams of stakeholders through structured problem-solving to implement solutions that improve safety, quality, people, and cost outcomes.

This role operates across multiple miles and business units within Amazon Stores, providing broad exposure to senior leadership up to the VP level and a unique vantage point into how Amazon's end-to-end logistics network operates.

This is a high-visibility, high-influence role that requires exceptional stakeholder management. You will lead kaizen events where the participants don't report to you — site General Managers, Operations Managers, Area Managers, process engineers, frontline associates, and support function leaders will all be in the room, and you will be the person responsible for aligning them around the problem, guiding them through root cause analysis and solution development, navigating competing priorities and perspectives, and driving the team to actionable outcomes within the event timeframe.

Your ability to build trust quickly, manage group dynamics, facilitate productive conflict, and hold teams accountable to the process will be the difference between a kaizen that delivers lasting change and one that produces a report that sits on a shelf. You will need to earn credibility with site leadership before, during, and after every event — demonstrating deep operational acumen, methodological rigor, and genuine respect for the expertise that local teams bring to the table.

Beyond facilitation, you will own the end-to-end event lifecycle — from pre-event planning through post-event follow-up and sustainment handoff. You will partner upstream with the XMCI scoping team to review charters, validate readiness, and ensure you have the right team composition and stakeholder alignment before an event begins. You will lead the event itself — structuring the agenda, teaching and applying Lean tools and methodologies, guiding the team of multi-business unit leaders up to the VP level through current state validation, root cause analysis, solution development, and implementation planning. And you will own the post-event close-out — documenting results, developing sustainment plans with site leadership, and handing off validated outcomes to the XMCI analytics team for financial validation and entitlement tracking.

In this role, you will also provide regular reporting on event execution, results, and sustainment status to XMCI leadership and network stakeholders.
Throughout all of this, you will serve as a brand ambassador for XMCI and a champion of Amazon's culture of Lean Excellence — modeling what world-class facilitation looks like, building local CI capability through every event you lead, and empowering site leadership to own and sustain the improvements long after the event is complete.

The right candidate is an experienced kaizen facilitator who thrives in front of a room, builds trust quickly across all levels of an organization, and is energized by the challenge of guiding diverse teams to breakthrough results in compressed timeframes.

This role will require travel up to 50% of the time.

Key job responsibilities
Event Planning & Stakeholder Alignment
• Partner with the XMCI scoping team to review kaizen-ready charters, validate event readiness, and ensure the problem statement, scope, baseline metrics, and business case are sound before committing to execution
• Lead pre-event stakeholder engagement — aligning site leadership, process owners, and functional partners on event objectives, expectations, roles, and commitments well in advance of the event
• Develop detailed event plans including agenda design, Lean tool selection, data requirements, logistics, and pre-work assignments tailored to the specific problem and site context
• Assemble and confirm the right cross-functional team composition for each event — ensuring the right mix of decision-makers, subject matter experts, process owners, and frontline associates are in the room
• Build trust and credibility with site leadership ahead of each event — demonstrating respect for local expertise, understanding of site-specific context, and clarity on what the event will and will not accomplish
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