About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Role Overview
Our team loves technology as much as you do. We are looking for an experienced, high-energy senior quality engineer for our Digital team based in India.
You will have ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation. This includes tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver a great quality product in a predictable manner.
The role is also an ambassador of quality engineering principles in collaboration with developers and product owners. The main goal of this role is to develop code test scenarios in a Cloud/Java/Terraform environment. This role will define test processes and goals together with development architects and ensure test plans are appropriate, including the review of plans done by developers. This role will also assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features.
Key Responsibilities
- Design and code test solutions around the Cloud Platform environment with test-as-infrastructure principles
- Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices, and efficient usage of infrastructure
- Participate in Agile software development initiatives (standup, planning, and Increment planning) to support innovation and enhancement of automation frameworks and tools through iteration/functionality testing
- Work closely with operations and sustaining teams to ensure platform availability
- Build sustainable engineering practices through, among other things, active code reviews, architecture discussions, guided by the selection of technologies, and mentorship
- Ensure continuous resource utilization and drive continuous efficiency improvements
- Think quickly, with the ability to make decisions with incomplete data
- Bring energy, positivity, and drive to your team
- Design, code, and automate application testing using Selenium, Playwright, and REST API
- Build frameworks for different channels/platforms including SaaS, Mobile, Desktop, and Web applications
Qualifications & Skills
- 5+ years in a software engineering role with a track record of delivering highly scalable, highly available, and high-quality products
- Experience with Web UI Automation using Selenium/Playwright
- Experience in front-end testing of Web-based apps on desktop (Win, iOS) as well as on iPad/Android tablets, and mobile devices
- Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications
- Solid knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Java, JavaScript, Python)
- Knowledge of effective CI/CD practices
- Hands-on experience managing and coding test infrastructure developed in Java
- You are an Agile aficionado
- You have strong coaching and mentoring skills
- CS/EE degree or equivalent with 5+ years of proven related experience
- Problem-solving, analytical, and positive attitude
Preferred Skills
- Experience working with AI tools (e.g., Copilot, Claude, or similar) on a day-to-day basis to augment and accelerate main QA tasks such as test planning, test case generation, and automation scripting
- Experience working on an “AGILE + DEVOPS” process management methodology
- Experience in building CI/CD automation pipelines
- Cloud platform experience such as AWS, GCP, or Azure
- Experience managing and running multiple Infrastructure automation sprint teams
- Experience in successfully leading architecture modernization initiatives
- Experience managing test infrastructure for real-time SaaS products like Unified Communications systems or Contact Centers in a pure Cloud model
- Knowledge of Cloud Infrastructure automation software tools
- Experience in a Java Integrated Development Environment (Eclipse, IntelliJ, etc.)
- Knowledge of Terraform and its custom providers
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Aplyr's read
Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
What's promising
- •Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
- •The company is investing heavily in AI and automation, indicating a forward-thinking approach.
- •Recent hires suggest robust growth and a diverse range of career opportunities across global locations.
What to watch
- •Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
- •Rapid technological changes require constant adaptation, potentially straining resources.
- •Limited public information about employee satisfaction and company culture could concern potential applicants.
Why Five9
- •Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
- •The focus on AI-driven customer experience solutions highlights its commitment to innovation.
- •A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Five9
Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.
- Founded
- 2001
