About the role

Indiana Heart Physicians Building

5330 E Stop 11 Rd Indianapolis, Indiana 46237

Just who is the RN Phone Triage? A person who thrives in a fast-paced, busy environment. A person who is able to efficiently answer calls, listen and determine the best course of action – and do it all day long. A person who can work through the voice mails and the in-basket and make sure each patient touched is helped pleasantly and properly.

Indiana Heart Physicians (IHP) has been delivering leading cardiovascular care since 1978, offering comprehensive services through board‑certified cardiologists across multidisciplinary clinics, including cardio‑oncology, heart failure, A‑Fib, cardio‑genetics, and structural heart. IHP provides advanced cardiac imaging and participates in research and clinical trials to bring patients the latest innovations in heart care. As part of the Franciscan Health Heart Center—ranked by HealthGrades as #1 in Indiana for cardiology (2024–2026), named one of HealthGrades’ America’s 100 Best for Cardiac Care (2026), and recognized by CareChex as #1 in the market for cardiac care (2026)—IHP delivers nationally recognized, patient‑centered cardiovascular excellence.

WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

Monday to Friday 8am to 5pm schedule working in a Cardiology Service line
IHP is a great place to work, with caring leadership, supportive coworkers, strong triage training, competitive pay, and a fun culture with regular spirit days, food, and activities
In-Person position
Work with physicians, nurses, and patients to answer questions about medications, health education, and medical advice within your scope of practice
Help patients schedule appropriate appointments
Maintain accurate records of all patient and physician communications
Retrieve and respond to phone messages promptly based on medical priority
Document all incoming calls following department procedures
Follow up on patient requests in a timely manner
Submit new prescriptions and refills electronically or by fax as ordered by the physician
Serve as a resource for clinic staff on medical information, patient assessment, and nursing care
Scan documents as needed
Obtain pre‑certifications and prior authorizations
Provide test results to patients

QUALIFICATIONS

Required Associate's Degree Nursing/Patient Care
Preferred Bachelor's Degree Nursing/Patient Care
1 year Nursing/Patient Care in acute care or ambulatory settings Preferred
Basic Life Support Program (BLS) - American Heart Association
Registered Nurse (RN) - State Licensing Board

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Aplyr's read

Franciscan Health is a multi-state healthcare system known for its comprehensive services and strong emphasis on patient care, attracting dedicated medical professionals.
Synthesized from recent postings & public sources

What's promising

•Franciscan Health offers a wide range of specialized medical services, enhancing career opportunities for healthcare professionals.
•The organization is known for its commitment to patient-centered care, a key attraction for compassionate medical staff.
•Franciscan Health's multi-state presence provides diverse work environments and potential for career mobility.

What to watch

•The healthcare industry faces ongoing regulatory changes, which can impact job stability and operational procedures.
•Limited public information about specific employee satisfaction and internal culture at Franciscan Health.
•Potential high-stress environment due to the demanding nature of healthcare roles and patient care responsibilities.

Why Franciscan Health

•Franciscan Health's integration of hospitals and outpatient facilities offers varied clinical settings under one system.
•The organization emphasizes faith-based care, appealing to professionals aligned with its values.
•Franciscan Health's regional reach allows it to serve diverse communities, offering unique patient interaction experiences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Franciscan Health

Franciscan Health

franciscanhealth.org

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Franciscan Health is a comprehensive healthcare system providing a range of medical services including hospitals, outpatient facilities, and specialized care across several states.