Senior Professional, Stores Training & Experience

The annual base salary for this position ranges from $83,100.00 in our lowest geographic market to $164,300.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, skills and experience.

Information about benefits can be found here.

WHO YOU’LL WORK WITH

This role supports Global Retail Training & Experience, Digital Learning, Store Operations,

Merchandising, and Regional/Store leadership to deliver scalable learning experiences. The

specialist reports to a Global Retail Training Manager and works closely with Global

Training Captain program, Global Partner Market Directors and cross-functional subject

matter experts to build, launch, and sustain store-ready content and programs.

WHO WE ARE LOOKING FOR

The ideal candidate is a digitally fluent retail learning professional who can translate

strategy into simple, motivating store experiences. They bring strong LMS administration

skills, content operations discipline, and a bias for action, able to build learning agendas,

publish seasonal product knowledge, and execute Training Captain programs across

multiple geographies. They are equally comfortable working with store leaders and

partnering with global teams to standardize tools, measure adoption, and iterate based on

performance data. They write clearly, manage multiple workstreams without losing details,

and use KPIs to design recognition, incentives, and contests that improve service, selling

behaviors, and operational excellence.

• Open to work in Boston, MA.

• 3–5 years of experience in retail training, learning operations, or store

communications, including LMS/learning technology administration.

• Bachelor's degree in Learning & Development, Education, Communications,

Business, or related field. Will accept any suitable combination of education,

experience and training.

• Experience building learning content (job aids, facilitation guides, digital modules)

and managing program execution through seasonal retail rhythms; certification in

instructional design, learning technologies, or project management a plus.

• Because this workstream supports multi-language translation and localization,

fluency in multiple languages is a strong plus.

WHAT YOU’LL WORK ON

You’ll build and manage retail learning programs that scale globally from LMS publishing

and digital learning operations to Global Training Captain program execution. You’ll create

seasonal product knowledge and onboarding resources, and you’ll design KPI-driven

recognition and contests that energize teams and elevate service and selling behaviors.

• You’ll administer and optimize the LMS (user groups, enrollments, assignments,

curricula, reporting, publishing standards), partnering with Digital Learning/IT to

improve usability, governance, and data quality.

• You’ll partner with Training Captain program execution: toolkits, communications,

enablement, and feedback loops—ensuring stores have what they need to deliver

consistent, engaging training moments.

• You’ll build seasonal learning agendas aligned to retail priorities (product launches,

service focus, operational readiness), coordinating inputs from Merchandising,

Brand, and Store Ops.

• You’ll create and evolve onboarding resources (leader guides, checklists, quick-

reference tools) and measure completion/adoption to drive continuous

improvement.

• You’ll develop service and selling resources and training (selling behaviors, service

standards, product storytelling, floor leadership routines), partnering with Store Ops

and regional teams to pilot, refine, and scale content across markets.

• You’ll design and update associate and leader incentive programming (monthly

recognition, spot awards, leader toolkits), ensuring programs are equitable, simple

to execute, and aligned to business goals.

• You’ll create, launch, and track performance and KPI-driven store contests,

including rules, dashboards, communication cadence, and post-mortem insights to

share what worked and scale best practices.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.