Key Account Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

You will manage the end-to-end Key Accounts while ensuring effective stakeholder and customer engagement. You ensure customer centric approach, by being clear on customer needs, promoting customer propositions at all levels. 

Critical to the success of this role is effective project management and ability to spot and create sales opportunities, while being conscious of organizational compliance and health and safety requirements. Propagate the opportunity in the sales funnel with a proactive approach until the closure of the opportunity. In this role, you will be reporting to the Commercial Lead.

Your Impact:

- Build customer relationships by participating in Roche and industry events, identifying and engaging with executive decision-makers, understanding market trends and providing feedback and input as required

- Create and maintain the customer account mapping by identifying stakeholders, preparing a profile on the formal and informal decision-makers and creating an organogram of the account as required

- Identify sales opportunities by engaging with customers to understand new products or opportunities, analyzing the opportunity, developing proposals and presenting to customers monthly and as required

- Develop a growth strategy focused on both financial gain and customer satisfaction.

- Achieve sales targets by managing sales opportunities, loading onto the CRM system, engaging with customers, preparing and presenting proposals, securing deals, monitoring customer satisfaction in implementation, identifying risks and implementing corrective action daily

- Responsible for RTD , FMI and RBSS at national blood transfusion centers

Who You Are:

• You hold a BSc in Medical Science, Biomedical Engineering or similar
• You possess a commercial experience in the medical industry with a demonstrated account management experience
• You have excellent communication skills
• You are able to manage stakeholders
• You possess a high strategic mindset
• You have the ability of managing complexity and adapting to different situations
• You demonstrate Excellent Command of English language

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.