About the role

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Advanced server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

Willing to work full-time on-site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2016 through 2025..
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
Utilization: Hours entered into tickets in the ticketing system.
Hours / Ticket: Average number of hours entered per service ticket.
First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $32.18/hr up to $38.61/hr and vary by experience and location.

Benefits

Paid US Holiday
Night Shift Bonus
Paid Time Off (15 Vacation Days per year)
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Health & Wellness Program
Dental & Vision
Salary Advancement

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Skills & Tags

azure ai mobile data

Aplyr's read

Intelligent Technical Solutions is a dynamic IT service provider focusing on managed services, cloud, and cybersecurity, attracting tech-savvy professionals seeking diverse roles.
Synthesized from recent postings & public sources

What's promising

•Strong focus on cybersecurity aligns with growing industry demand.
•Offers remote and international roles, supporting flexible work arrangements.
•Diverse range of positions from technician to management level.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential for high workload typical in managed IT services.
•Rapid growth may lead to organizational growing pains.

Why Intelligent Technical Solutions

•Specializes in CMMC compliance, a niche yet crucial area in IT security.
•Provides a blend of onsite, remote, and hybrid roles, catering to varied work preferences.
•International hiring suggests a commitment to global operations and diversity.

Aplyr’s read is generated by AI from public sources. Was it useful?