About the role

Building Name: UVMMC - In State Remote Worker

Location Address: 111 Colchester Ave., Burlington Vermont

Regular

Department: Patient Financial Services - Customer Service

Full Time

Standard Hours: 40

Biweekly Scheduled Hours: 80

Shift: Day

Primary Shift: 8:00 AM - 4:30 PM

Weekend Needs: None

Salary Range: Min $22.93 Mid $28.19 Max $33.44

Recruiter: Abby Luck

Employees may be eligible to begin telecommuting or remote work at the time of hire. If an employee resides locally to our physical office (South Burlington, VT), we prefer they spend an orientation period (up to 90 days) at the office to get to know their leaders and other team members that are in the office. This position is scheduled to work Monday-Friday, 8:00AM-4:30PM.

JOB DESCRIPTION:

The Customer Service Rep (CSR) is the first contact for all incoming calls for patient inquiries made by external and internal customers related to self-pay balances. Activities include reviewing and responding to issues and requests regarding, registration, coding, billing, insurance, payment, budget plans, financial assistance, general account questions, and collections. The CSR acts as a liaison between patients and the UVM Health Network’s Hospital and Professional billing teams, medical groups, other support customers, insurance companies, and attorneys to resolve patient related issues. The CSR will review and educate patients and customers regarding benefit coverage issues, referral management, claims administration and billing concerns. The CSR will initiate calls to self-pay patients to review and determine appropriate payment terms and/or financial options to resolve the account. The CSR must be able to function well under pressure and high levels of stress in a fast-paced contact center environment.

EDUCATION:

Associate's degree required or a combination of education and experience may be substituted.

EXPERIENCE:

Three years Customer Service, Registration, billing, or collection experience preferred. A CSR needs good listening and interviewing skills to determine what the issue/concern is with a demonstrated ability to remain professional at all times while dealing with complex billing issues and often times frustrated patients.

This is a bargaining union position.

Aplyr's read

UVM Medical Center is a leading healthcare provider and teaching hospital focused on community health and medical education within the University of Vermont Health Network.
Synthesized from recent postings & public sources

What's promising

•Strong affiliation with the University of Vermont enhances educational and research opportunities.
•Comprehensive healthcare services cater to diverse patient needs across the region.
•Commitment to community health improvement through innovative programs and services.

What to watch

•Limited public information about employee satisfaction and workplace culture.
•Potential challenges in balancing educational commitments with patient care demands.
•Navigating the complexities of a large health network may impact decision-making speed.

Why UVM Medical Center

•Integration with a university provides robust training and development for medical professionals.
•Focus on community health initiatives sets it apart from other regional hospitals.
•Diverse role offerings reflect a wide range of medical and support services.

Aplyr’s read is generated by AI from public sources. Was it useful?

About UVM Medical Center

UVM Medical Center

uvmhealth.org

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The University of Vermont Medical Center is a comprehensive healthcare provider and teaching hospital that is part of the University of Vermont Health Network. It offers a range of medical services and is dedicated to improving the health of the communities it serves.