About the role

Aplyr's Quick Take

This role is about onboarding new customers to the Aroflo platform, configuring the system to fit their needs, and providing training to ensure they can use it effectively. It's a hands-on, customer-facing position that requires both technical knowledge and strong communication skills.

Good fit

Ideal candidates have experience in implementation or customer success roles, particularly within trades or field service software. They should be organized, able to manage multiple projects, and comfortable translating technical concepts for clients.

Worth noting

The company emphasizes cultural fit over specific experience, suggesting they value attitude and compatibility highly. They offer a range of employee benefits, including generous parental leave and opportunities for career progression.

Job Context

Simpro (Aroflo) is on an exciting growth trajectory, rapidly expanding our customer base and evolving our platform with new modules, integrations, and AI-driven capabilities. As part of this momentum, we’re looking for an Implementation Consultant to play a critical role in setting our customers up for success from day one.

As an Implementation Consultant, you’ll be the bridge between our technology and our customers. You’ll lead onboarding, guide system configuration, and deliver training that empowers customers to get real value from the platform quickly.

This is a hands-on, customer-facing role where you’ll combine technical understanding with strong communication skills to deliver a seamless onboarding experience.

What You’ll Do

Lead end-to-end onboarding for new customers
Configure the Aroflo platform to align with customer workflows
Deliver engaging training sessions (virtual)
Provide best-practice guidance to ensure strong product adoption
Collaborate with Sales, Customer Success, and Product teams
Identify opportunities to improve onboarding processes and customer experience

What You’ll Bring

Experience with trades, field service, or construction software
Experience in implementation, onboarding, training, or customer success roles
Strong ability to translate technical concepts into practical solutions
Excellent communication and stakeholder management skills
Highly organised with the ability to manage multiple projects
Background working with SaaS platforms or workflow-based systems

What We Can Offer You

Novated leasing via salary packaging
Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program – get rewarded for referring a friend to join our team!
Casual dress and relaxed office environment
Fun team camaraderie and events
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service Recognition awards
Click here to find out more about working at Simpro Group!

Our Core Values

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.

Visit simprogroup.com/au/company/careers to learn more about us and our values.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.

Aplyr's read

Simpro is a specialized software provider for trade services, attracting professionals keen on optimizing operational efficiency and project management.
Synthesized from recent postings & public sources

What's promising

•Strong focus on the trade services industry ensures tailored solutions.
•Recent roles suggest a dynamic, growth-oriented work environment.
•Innovative use of AI in software development enhances product offerings.

What to watch

•Niche market focus may limit broader career opportunities.
•High demand for specialized roles could lead to competitive pressure.
•Limited public information about company culture and employee satisfaction.

Why Simpro

•Offers industry-specific software solutions for trade services.
•Emphasizes project management and operational efficiency improvements.
•Integrates advanced AI technologies into their software products.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Simpro

Simpro

simprogroup.com

View company

SimPRO Software provides business management software for the trade services industry, helping companies streamline operations, manage projects, and improve profitability.