About the role

Aplyr's Quick Take

This role is for a Junior Administrator focused on supporting ServiceNow operations. You'll handle routine tasks like managing user accounts, configuring basic forms, and troubleshooting user issues, while working closely with more experienced team members. It's primarily an individual contributor role aimed at someone looking to build technical skills.

Good fit

Ideal candidates have 2-4 years of experience with ServiceNow or similar IT platforms and a background in IT or system administration. A detail-oriented person who is eager to learn and communicate effectively with both technical and non-technical users will thrive here.

Worth noting

The position emphasizes growth into a more technical role, which is a plus for those looking to advance their careers. However, the spec is vague on specific day-to-day responsibilities, which may lead to uncertainty about workload.

About the Role

We need a ServiceNow Junior Administrator to support daily platform operations. This role suits someone with basic ServiceNow knowledge who enjoys troubleshooting and wants to grow into a more technical position. You’ll work with senior admins and developers to keep the platform stable and organized.

Key Responsibilities

Manage routine admin tasks: user accounts, roles, groups, and access.
Configure basic forms, fields, lists, and simple UI updates in ITSM or HAM/SAM.
Help maintain data quality and clean up outdated records.
Investigate user issues and escalate when needed.
Support small enhancements like catalog updates, notifications, and simple workflows.
Assist with upgrades, testing, and general maintenance.
Keep documentation updated.
Follow platform standards and best practices.

Skills & Qualifications

2–4 years of ServiceNow operations or admin experience.
Bachelor’s degree in IT or related field (or equivalent experience).
Basic understanding of ITSM and CMDB.
Knowledge of tables, forms, roles, and access controls.
Willingness to learn and ask questions.
Strong attention to detail and process discipline.
Good communication skills with technical and non‑technical users.
Helpful: experience in IT support or system administration.

Nice to Have

Experience with catalog items, notifications, or UI policies.
Basic JavaScript or interest in scripting.
Familiarity with Flow Designer.
ServiceNow CSA certification or plans to pursue it.
Understanding of ITIL basics.

Aplyr's read

Johnson Controls excels in optimizing building efficiencies, attracting engineers and technicians focused on innovative solutions in HVAC and security systems.
Synthesized from recent postings & public sources

What's promising

•Strong focus on energy efficiency aligns with global sustainability trends.
•Diverse roles in engineering and technical fields offer career growth.
•Global presence provides opportunities for international work experience.

What to watch

•Complex organizational structure may slow decision-making processes.
•Highly competitive industry with constant technological advancements.
•Limited public information about employee satisfaction and work-life balance.

Why Johnson Controls

•Pioneers in integrating smart technology for building management.
•Offers specialized roles in HVAC and security systems engineering.
•Strong commitment to sustainability through innovative building solutions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Johnson Controls

Johnson Controls

johnsoncontrols.com

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Johnson Controls is a global leader in building technologies and solutions, providing products and services that optimize energy and operational efficiencies of buildings.