Associate Manager, Collections (Bilingual EN/FR)

What is the opportunity?​

You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts.

This role requires 4 days in-office at our Burlington location: 5575 North Service Rd, Burlington, Ontario.

What will you do?

• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns

• Contact customers to collect total arrears including past due rental payments, interest, and fees

• Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners

• Negotiate payment plans to reduce loss from a delinquent account

• Work with clients, vendors, and asset remarketing companies to recover equipment

• Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our loss

• Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment

• Analyze accounts to determine high priority accounts to be given immediate attention

What do you need to succeed?

Must-have:

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. 

• Proven interpersonal, communication and problem resolution skills

• Proven ability to build rapport while offering the right solutions for our clients while mitigating risk

• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

• Strong oral and written communication skills

• Strong organizational and time-management skills

• Ability to work independently and as part of a team

Nice to have:

• Past experience in a customer service role where you provided a variety of needs based solutions

• Past experience in the equipment leasing industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

• Excellent career development and access to a variety of job opportunities across business and geographies

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Bilingual Communications, Building Rapport, Collaboration, Communication, Customer Care, Customer Service, Empathy, Problem Resolution, Relationship Building, Written Communication

Additional Job Details

5575 NORTH SERVICE RD:BURLINGTONBurlingtonCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-06-182026-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.