Hosting Sales and Support Messaging Guide

Location Details: Serbia - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

Working hours: 1pm - 9pm CET Monday to Friday 

Are you passionate about assisting customers with all of their technical needs? Do you love to guide customers to success? If so, come join our Hosting Support team. Hosting support chat guide, supports GoDaddy’s hosting customers on multiple channels, primarily via messaging. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new products and services offering and contract extension options, and will cross-sell additional products/services.

What you'll get to do...

• You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity 
• You will provide technical feedback on processes and procedures to reduce customer concerns 
• You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues