Head of Operations

Confirmed live in the last 24 hours

Lyra Technology Group

Detroit, MI

On-site

Posted April 6, 2026

Job Description

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

The Head of Operations is a hands-on leadership role responsible for managing the day-to-day technical operations of one of Lyra's recently acquired operating companies. This individual will lead a small, high-performing team across help desk support, service delivery, and client account management. The ideal candidate combines strong operational instincts with technical fluency and a genuine commitment to client satisfaction. This is a pivotal role for someone who thrives in a fast-paced, entrepreneurial environment and is energized by building scalable processes from the ground up.

Responsibilities

Technical Operations & Service Delivery

Oversee all aspects of technical service delivery, including help desk operations, incident management, escalation procedures, and SLA compliance.
Monitor and improve key operational metrics such as ticket response time, resolution rate, first-call resolution, and client satisfaction scores.
Develop, document, and continuou

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