Senior Manager, Community

Reports to: Director, Community

Location: Remote Australia

 

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do: 

The Senior Manager, Community is responsible for leading regional community strategy and acting as a high-visibility liaison within the Managed Service Provider (MSP) ecosystem. You will manage regional community initiatives, serving as an individual contributor to drive product awareness and education in targeted accounts.

Responsibilities:  

1. Strategic Management & Leadership

• Regional Strategy Development: Help develop and execute a growth plan for high-value accounts in the APAC region in collaboration with global Community Leadership.
  
  
• Initiative Ownership: Lead special projects as requested to support global business initiatives in program development and help identify opportunities for geographic expansion into new APAC markets.
  
  
• Cross-Functional Alignment: Collaborate with Account Executives, Account Management, Marketing, SDR, and Partner Success teams to identify strategic partners and influence company-wide programs to ensure they align with the needs of APAC MSPs.
  
  
• Internal Advocacy: Serve as the internal voice of the APAC partner base, synthesising feedback and strategic opportunities for Product, Sales, and Marketing teams

2. Individual Contributor (IC) Community Functions

• High-Touch Presence: Attend and maintain a consistent, high-value presence at APAC Industry events, Peer Groups, and external Channel communities
  
  
• Revenue Generation: Help ensure high-value prospect accounts are engaged with Huntress and brought into the sales cycle to support the revenue team
  
  
• Education & Content: Oversee and execute educational events, physical or virtual, as required, focusing on cybersecurity trends and business expansion for partners
  
  
• Partner Liaison: Develop and maintain high-value relationships with MSP owners and influential peer group leaders and industry peers, ensuring they view Huntress as a strategic partner.
  
  
• Surprise & Delight: Help design and execute creative initiatives that drive loyalty and foster deep emotional connections with our partner ecosystem.

What You Bring To The Team:  

• Experience: 5+ years of experience in Community Management in the MSP Industry
• Public Presence: Strong ability to present on stage, in a boardroom, virtually, and at private dinners, etc., to confidently influence executive-level partners and MSP owners
• Domain Expertise: Deep understanding of the MSP/Channel business model and the cybersecurity landscape.
• Autonomy & Project Management: Exceptional time and project management skills; able to manage multiple complex initiatives independently.
• Travel: Ability to travel approximately 50% of the time, including international travel to the US 1-2 times per year.