About the role

Aplyr's Quick Take

This role is about providing technical support to grocery stores using an iOS-based POS system. You'll troubleshoot issues with hardware and software, guide customers through workflows, and collaborate with other teams to ensure smooth operations. It's primarily an individual contributor position focused on customer support.

Good fit

Ideal candidates have 1-3 years of experience in technical or customer support, particularly with retail technology. A calm demeanor and strong problem-solving skills are essential, especially in high-pressure situations.

Worth noting

The role requires flexibility for evening or weekend shifts, which may not suit everyone. The emphasis on collaboration with onboarding and installation teams suggests a dynamic work environment, but the spec lacks detail on specific performance metrics or growth opportunities.

As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience.

Key Responsibilities:

Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system
Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting
Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing
Diagnose and resolve common software issues within the POS app and back-office tools
Clearly document issues, steps taken, and resolutions within the support ticketing
system
Escalate complex or unresolved issues to higher-level support or engineering teams with
proper context
Collaborate with onboarding and installation teams to support newly live stores
Identify recurring issues and provide feedback to product and support leadership
Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments

Qualifications & Skills:

Required:
- 1–3 years of experience in technical support, customer support, or retail
  technology support
- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi
  troubleshooting)
- Experience supporting POS systems or retail software
- Basic understanding of grocery store front-end operations
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work scheduled shifts, including evenings or weekends if required
* Preferred:
- Experience supporting grocery, retail, or hospitality POS systems
- Familiarity with payment processing and EMV devices
- Experience using ticketing systems such as Zendesk, Freshdesk, or similar
- Comfort working in a fast-paced, high-volume support environment

Skills & Tags

ai ios product

Aplyr's read

Vori is revolutionizing the food and beverage supply chain with data-driven solutions, attracting diverse roles from tech to sales across the U.S.
Synthesized from recent postings & public sources

What's promising

•Vori's focus on data-driven solutions is modernizing the food and beverage supply chain.
•Recent hiring spans diverse roles, indicating growth and expansion across multiple departments.
•The company is attracting talent from tech and sales, showing a balanced organizational development.

What to watch

•Vori operates in a competitive market with numerous established supply chain technology providers.
•Limited public information about Vori's financial stability and long-term viability.
•Rapid expansion could strain resources if not managed effectively.

Why Vori

•Vori targets the niche market of food and beverage supply chains with specialized solutions.
•The company integrates technology with traditional supply chain processes for enhanced efficiency.
•Vori's role diversity suggests a commitment to building a comprehensive in-house team.

Aplyr’s read is generated by AI from public sources. Was it useful?