Business Systems Analyst

Pasadena, CA (Onsite) Full-time

Salary: 90K to 110K

 

About the Role

We are seeking a Business Systems Analyst with strong project delivery experience to lead enterprise system initiatives across CRM, ERP, and operational platforms.

This role is best suited for someone who can bridge business and technical teams and has hands-on experience driving system implementations from design to go-live.

You will work closely with stakeholders across Sales, Operations, Finance, Customer Service, and Supply Chain to deliver scalable system solutions that improve business efficiency.

 

What You Will Do

Project & Delivery Ownership

· Lead end-to-end delivery of enterprise systems projects (requirements → design → implementation → go-live → support)

· Manage project scope, timeline, risks, dependencies, and stakeholder communication

· Drive cross-functional alignment across business teams, IT, and external vendors

· Proactively identify blockers and drive resolution

 

Business Analysis & Process Improvement

· Gather and translate business requirements into:

o Functional specifications

o Process flows

o User stories

· Analyze and optimize end-to-end business processes across systems

· Support solution design with a focus on scalability and operational efficiency

 

Systems & Technical Collaboration

· Partner with engineering and data teams on:

o System integrations

o Data flows

o Process automation

· Support platforms such as:

o Microsoft Dynamics 365 CRM

o SAP ERP

o Other enterprise and operational systems

· Understand system architecture at a conceptual level (APIs, integrations, data models)

 

Implementation & Adoption

· Support system testing (UAT), training, and go-live readiness

· Drive user adoption and change management

· Monitor post-launch performance and recommend improvements

 

Required Qualifications

· Bachelor’s degree in information systems, Computer Science, Business, Engineering, or related field

· 5+ years of experience in Business Systems, IT Business Analysis, or Systems Implementation

· Proven experience leading enterprise system implementation projects end-to-end

· Strong project management skills:

o Scope, timeline, risk, stakeholder management

· Experience working across multiple business functions (Sales, Ops, Finance, Supply Chain, etc.)

· Strong ability to translate business needs into system solutions

· Excellent communication and cross-functional collaboration skills

· Bilingual in English and Chinese (Mandarin)

 

Technical Expectations (Important)

· Solid understanding of:

o System integrations

o Data flows

o APIs (conceptual level; coding not required)

· Experience working with technical teams on system enhancements and integrations

 

Preferred Qualifications

· Experience with:

o Microsoft Dynamics 365 CRM

o SAP ERP

o Enterprise BPM

· Experience in manufacturing, automotive, or supply chain-driven environments

· Familiarity with Agile / Scrum or hybrid delivery models

· Experience working with external vendors or system integrators

· Basic knowledge of SQL, reporting, or BI tools

· PMP / Scrum certification is a plus

 

What Makes You Successful in This Role

· You can drive projects forward in complex, cross-fun