Customer Experience Representative

Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We’re strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth.

At Better Debt Solutions, we’re hiring Customer Experience Representatives to serve as the first point of contact for our clients. This role is critical to the client experience, managing high-volume inbound calls, providing clear and accurate information, and guiding conversations with structure and confidence. You’ll help reduce confusion, de-escalate concerns, and ensure clients are routed to the right teams quickly and effectively.

Customer Experience Representative (CSR) Retention Team | Irvine, CA (Onsite) $30/hour

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What You’ll Do

• High-Volume Engagement: Handle 40–100 inbound calls daily across general customer service queues.

• Frontline Support: Serve as the primary contact for all incoming client inquiries.

• Account Management: Review client accounts, payment schedules, and program details in real time.

• Clear Communication: Provide accurate and easy-to-understand information regarding account status and expectations.

• De-escalation: Manage low to moderate client concerns with empathy while maintaining control of the interaction.

• Call Direction: Lead conversations with structure and direction to ensure productivity.

• Triage & Routing: Identify call types and route them appropriately (e.g., NSF, Retention).

• Documentation: Accurately document all client interactions within the system.

• Efficiency: Operate effectively in a fast-paced, high-volume environment.

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What We’re Looking For

• Experience: 1–2 years in customer service, sales, or client-facing roles.

• Industry Knowledge: Experience in financial services or debt settlement is a plus.

• Communication Skills: Strong verbal communication and active listening abilities.

• Resilience: Ability to handle objections and navigate high-pressure conversations.

• Professionalism: Comfortable guiding conversations while maintaining empathy.

• Detail-Oriented: Strong documentation habits and attention to detail.

• Technical Proficiency: Experience using CRM systems and call management tools.

• Soft Skills: High emotional intelligence and sound judgment.

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Additional Requirements

• Education: High school diploma or equivalent required.

• Adaptability: Ability to manage multiple priorities in a fast-paced environment.

• Organization: Strong time management and organizational skills.

• Discretion: Comfortable handling sensitive information with high levels of discretion.

This is a full-time, onsite role based in Irvine, CA.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations and to maintaining a workplace free from discrimination and retaliation.