Senior Customer Success Manager

Confirmed live in the last 24 hours

Payoneer

Bangalore, India

On-site

Posted April 22, 2026

Job Description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Build Your Career | Have Fun | Make a Difference

If you are the kind of person that loves to get things done, collaborate with colleagues all over the world and interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Payoneer!

Company Profile
Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces, and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations, and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure. Payoneer, founded in 2005, is headquartered in New York and has a team based all over the world with 13 locations in Asia Pacific.

If you thrive in a high-impact, revenue-driven environment and enjoy owning customer growth, building strategic partnerships, and unlocking commercial opportunities, this role is for you.

At Payoneer, Customer Success is no longer just about retention—it is a core revenue engine driving expansion, wallet share, and long-term customer value.

Location -The role will be based in Bangalore or Gurgaon, India.

Key Responsibilities:

Revenue Ownership & Growth
Own and deliver revenue targets across a portfolio of accounts.
Drive net revenue retention (NRR) through expansion, upsell, and cross-sell.
Identify and execute growth opportunities across Payoneer’s product suite (payments, working capital, cards, etc.).
Build and maintain a robust pipeline within existing accounts.
Strategic Account Management
Develop and execute account growth plans aligned with customer business goals.
Build multi-threaded relationships across key stakeholders (CXOs, finance, ops).
Position Payoneer as a strategic partner, not just a service provider.
Cross-Sell & Upsell Excellence
Proactively identify product adoption gaps and expansion opportunities.
Lead commercial conversations, negotiations, and deal closures within accounts.
Collaborate with sales, product, and marketing to drive integrated solutions.
Customer Lifecycle & Retention
Own the end-to-end customer lifecycle.
Drive high product adoption and engagement to ensure stickiness.
Reduce churn through proactive risk identification and mitigation.
Segment customers based on their needs, behaviours, and lifecycle stages.
Customize communication and engagement strategy for each segment.
Data-Driven Account Management
Leverage data to track:
Revenue trends
Product penetration
Customer health scores
Translate insights into clear growth actions and strategies.