Technical Support Engineer - 11288

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

As a Technical Support Engineer, you play a critical role in delivering a world-class support
experience for Japanese enterprise customers leveraging Coupa’s industry-leading procurement and
spend management platform. You will be part of a dynamic global team focused on resolving
critical / urgent issues, sharing knowledge, and driving customer success.

In this role, you will leverage a curious and sharp technical acumen to provide Japanese customers
with expert guidance on best practices. Your primary focus will be direct customer support, ticket
handling and issue resolution. You will be customer facing and work closely with technical and nontechnical stakeholders to troubleshoot and resolve second-line support requests in a timely and
effective manner.