Seller Ops Specialist, Seller Operations

Amazon Global Logistics in China is a team of highly experienced logistics professionals actively participating in Amazon's international expansion goals. Our team is responsible for providing FBA Sellers a one-stop shop for international transportation service, providing end-to-end supply chain solutions for our Customers. We are seeking a highly motivated leader with strong Logistics, Operations and Service background to join us as the leader for seller service experiences.

Key job responsibilities
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience.
3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no
existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks.
4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

Basic Qualifications

- Bachelor's degree or equivalent
- Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

Preferred Qualifications

- Experience in Logistics/freight forwarding/Supply Chain industry as a Broker/Customs agent
- Experience leading process improvement, systems development, and project management
- Experience with Lean or Six Sigma analytical techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.