Sr Data Center IT Support Technician

• Building strong working relationships with people working within the data center and at corporate.
• Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.
• Receiving confidential information to perform BIOS setting changes.
• Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
• Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
• Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
• Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
• Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
• Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
• Embody our culture and values.

• High school diploma or equivalent
• At least two years of experience supporting IT equipment or related technology.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
• Applicable certifications: CompTIA, Microsoft, Network Certifications
• Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
• Perform and execute organization’s safety programs and policies, and compliance knowledge.
• Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
• Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.

Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $34.13 - $56.54 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $45.24 - $63.61 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

Data Center Technicians ATR-C - The typical base pay range for this role across the U.S. is USD $27.45 - $48.03 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $38.27 - $53.70 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.