Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Business Systems Analyst 3

Job Summary

Responsible for business requirements gathering, business and technical analysis, and system configuration. Duties will include creation and review of new/existing business and technical documentation, configuration of business requirements, work on project teams, assist in the day-to-day troubleshooting of business and technical issues, and QA/UAT support to ensure that project goal, timeline, and budget objectives are achieved. Defines the system and functional requirements. Creates development specifications as well as unit and integration test cases. Assists with testing to analyze results.

Accountabilities and Essential Job Functions
Prepares clear and concise client documentation including business requirements.
Provides configuration application to support business requirements and design, assists in developing configuration and implementation plans, creation and maintenance of configuration documentation, operational procedures and guidelines, and identifying and documenting solution problems and recommended resolution, unit testing configuration, implements and manages configuration, reads, writes and interprets detailed functional requirements and technical specifications.
Collaborates with team members to create detailed functional and/or technical specifications.
Uses development specifications to create unit and integrated test cases. Tests enhancements, changes, and/or new functionality to assure the product functions properly and meets the defined business requirements.
Meeting utilization targets, Administrative tasks including timesheets and expenses in accordance with D+H policies.
Customer satisfaction through promptness in responding to calls, emails for assistance, queries.
Establish effective working relationships within the project team, with Technical Services and with clients.
Facilitate requirements workshops/discussions with clients.
Timely and effectively communication within project to manage risk and escalations.
Other duties and projects as assigned.

Key Capabilities
Global Mindset: diversity of thinking, propel innovation, understand regional nuances and subtleties.
Assessing and managing strategic risks: ability to seize opportunities in a complex environment.
Fast, flexible and agile decision-making: streamline, simplify and shorten the decision making process, manage ambiguity well.
Analytical: sound analytical and problem solving skills as well as proven time management skills.

Requirements
3+ years business systems analysis or relevant experience.
Financial industry experience preferred.
Strong Analytical and Quantitative Abilities.
Knowledge of Commercial Banking, Lending Process, Financial Services industry.
Technical, analytical, and development skills including the ability to provide solutions to a variety of business problems of moderate scope and complexity.
Strong Written and Verbal Communication skills, including technical specifications.
A high degree of integrity and accountability along with strong collaboration skills.
Strong knowledge of the full suite of MS Office products (including Visio, Word, Outlook).
Experience with Software Development Lifecycles and implementation of configurable software, including HTML and JavaScript.
Professionalism when dealing with Clients.
Experience with writing SQL queries and JavaScript.
Experience in a Professional Services client-facing role.
Experience eliciting and documenting business requirements.

Education/ Certifications
Bachelor’s degree or equivalent experience.
CBAP Certification preferred.

Additional Requirements
Ability to receive, express, or exchange detailed information through oral and written communication.
Ability to see and operate a computer.
Ability to stand, walk, reach, stoop, bend, and lift and carry up to 25 lbs. of weight (laptop, projector, suitcase, etc.).
Work is performed in a general or home office environment.
Travel up to 50% may be required, depending on the assigned project.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.