About the role
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PATH is a global nonprofit dedicated to achieving health equity. With more than 40 years of experience forging multisector partnerships and with expertise in science, economics, technology, advocacy, and dozens of other specialties, PATH develops and scales up innovative solutions to the world’s most pressing heath challenges.
The Global People Services Specialist is responsible for delivering consistent, compliant, and high-quality HR operations across the employee lifecycle. This role is the key enabler of operational execution across the People function, ensuring efficient service delivery, strong data integrity, and a seamless employee and manager experience.
The Global People Services Specialist partners across HR to operationalize people strategies, execute core HR processes at scale, and surface insights that inform organizational decision-making.
Key Responsibilities:
1. Employee Lifecycle Management
Execute end-to-end HR processes including but not limited to hiring, onboarding, job changes, and exits including Reduction in Force execution
Prepare and manage employment documentation (contracts, amendments, letters)
Coordinate onboarding logistics and support new hires, managers and internal country support
Manage offboarding processes, including exit communications and documentation
Coordinate local benefits enrollment
Provide employment verification and standard HR documentation upon request
2. HR Case Management & Service Delivery
Manage HR inquiries through a ticketing system from intake to resolution
Serve as Tier 1 support for employee and manager inquiries
Provide accurate policy interpretation and procedural guidance
Maintain case documentation and ensure adherence to SLAs
Identify trends in case volume and themes to highlight potential risks or improvements
3. HRIS & Data Management
Maintain accurate and timely HR data within HR systems (e.g., Workday)
Ensure data integrity across all employee lifecycle transactions
Support reporting needs by maintaining clean and reliable datasets
Track and report on service delivery metrics (e.g., case volume, resolution time)
4. Employee Relations (Routine)
Respond to day-to-day employee inquiries (benefits, systems, employment verification, etc.)
Conduct initial fact-finding for employee concerns
Escalate complex or high-risk employee relations issues to Tier 2 (Head of People Operations)
Support consistent application of policies and procedures
5. Compliance & Risk Management
Support Compliance Manager to ensure HR processes comply with local labor laws and organizational policies
Maintenance of employee records
Support internal and external audits, including documentation and follow-up actions
Identify compliance risks and escalate appropriately
6. Cross-Functional Coordination
Partner with Payroll, Finance, Legal, Compliance, and Safeguarding teams to ensure aligned execution
Support follow-ups and issue resolution across cross-functional stakeholders
7. Projects & Continuous Improvement
Execute operational aspects of People initiatives and projects (e.g., onboarding improvements, system enhancements, policy rollouts)
Support new country setup activities from an operational standpoint
Identify process inefficiencies and recommend improvements
Contribute to continuous improvement of People Services delivery
8. Performance & Talent Process Support
Provide support to managers on process navigation and requirements
Ensure accurate tracking and reporting of performance cycle activities
Qualifications & Experience
Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
3–5+ years of experience in Global HR operations, shared services, or People Services environment
Experience working with HRIS platforms (e.g., Workday preferred)
Strong knowledge of HR processes across the employee lifecycle
Experience working in a global or multi-country environment preferred
Skills & Competencies
Strong attention to detail and process accuracy
Excellent organizational and time management skills
Customer-service mindset with a focus on employee experience
Ability to manage multiple priorities and meet deadlines
Solid understanding of HR compliance and confidentiality requirements
Effective communication and stakeholder coordination skills
Analytical mindset with ability to identify trends and insights
Aplyr's read
PATH is a nonprofit innovator in public health, attracting professionals dedicated to advancing health equity through cutting-edge solutions and global collaboration.
What's promising
- •PATH is renowned for pioneering health solutions in low-resource settings.
- •The organization offers diverse roles across continents, reflecting its global impact.
- •PATH's focus on health equity attracts mission-driven professionals.
What to watch
- •Funding for nonprofit roles can be uncertain and project-dependent.
- •Global roles may require frequent travel or relocation, impacting work-life balance.
- •Limited public information about career advancement paths within PATH.
Why PATH
- •PATH integrates technology and health to tackle complex global challenges.
- •The organization collaborates with local governments to tailor solutions effectively.
- •PATH's projects often address neglected tropical diseases, a niche focus.
Aplyr’s read is generated by AI from public sources. Was it useful?
About PATH
PATH is a global nonprofit organization that focuses on improving public health by advancing health equity and developing innovative solutions to health challenges.
