Supply Chain Orchestration Knowledge Expert

Confirmed live in the last 24 hours

TraceLink

APAC - India - Pune

On-site

Posted March 18, 2026

Job Description

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Position Overview

The Supply Chain Orchestration Knowledge Expert is a domain and subject matter expert responsible for developing, structuring, and maintaining the messaging and positioning and subsequent knowledge artifacts that power TraceLink’s Agentic Orchestration Solutions (AOS) go-to-market execution, field team enablement campaigns, and AI-driven experiences for both the customer personas and TraceLink field teams.

Each Supply Chain Orchestration Knowledge Expert serves as the global owner of a supply chain orchestration domain—such as Manufacturing, Commerce, Logistics, or Transportation—and builds the messaging and positioning frameworks, insights, and artifacts that support executive-level conversations across all relevant customer segments.

This is a unique role combining industry analysis, supply chain orchestration, product expertise with strategic storytelling, knowledge artifact creation, and curation for executive buyer experiences.

Responsibilities:

Supply Chain Orchestration Domain Expertise

Serve as TraceLink’s subject-matter expert for a specific supply chain orchestration supporting Product Marketing, Demand Gen, Content, Sales Enablement, and Sales
Build a deep understanding of end-to-end processes, personas, pain points, business value, and the life sciences and healthcare supply chains ecosystem.
Participate in select cross-functional teams and executive engagements as required.

Strategic Narratives, Messaging, and Positioning

Develop strategic narratives, messaging, and positioning of TraceLink products and solutions targeting executive personas - specifically the CIO.
Create and maintain competitive differentiation and positioning against alternative solutions.
Continuously monitor the effectiveness of messaging through routine engagement with field teams, customers, and prospects.

AI and LLM Buying Experiences

Build and maintain an LLM-ready messaging framework with modular, metadata-tagged positioning and value narratives.
Ensure taxonomy alignment and version control so messaging remains consistent, current, and easily ingested by the LLM.

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