Customer Service Representative I

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Customer Service Representative I

Reporting To:

Global Customer Service Center Manager

Work Schedule:

Onsite – Baguio City, PH

Grow your career internally at Moog, our best talent comes from within!

Compensation Grade:

46

Job Title:

Customer Service Representative

Reporting To:

Customer Service Lead

Work Schedule:

Onsite – Baguio Philippines

• Bachelor’s degree in computer science, management information systems, or related field.
• With 2 years experience in Customer Service preferably in a manufacturing environment.

As a Customer Service Representative, you will be responsible for:

The direction and monitoring of all sales activity which includes but not limited to Moog products and services affecting shop and priorities to meet customer needs. The CSR is responsible for quotation, customer correspondence, order entries, maintenance of all files and logs for repairs, overhauls and warranty returns in accordance with Moog Policy and Procedures.

This also includes but not limited to customer account management, 24/7 AOG (Aircraft on Ground) support, special documentation for direct customer shipments and non-routine / special assignments.

 Our Benefits:

• Insurance Coverage for Life, Medical, Accident and Travel
• Guaranteed Pay up to 14 months
• Vacation Leave, Sick Leave and Other paid leaves available.
• Medical support/assistance for Dental, Outpatient and in-house clinic services and other medical programs (free testing, vaccination) 
• Wellness Assistance and other Wellness Programs available to all employees
• Development Support through Educational Assistance Program and other developmental trainings
• Interest Free Loans

This position requires access to Philippines export-controlled information.

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 0746618100.