Support Analyst

Summary:

The Support Analyst is responsible for collecting, analyzing, and interpreting data to support informed business decisions and ensure compliance with regulatory requirements. This role focuses on validating auction data for onboarded properties through detailed comparison analysis, with an emphasis on accuracy across closing, title, and contractual documentation.

This position requires a high level of attention to detail, strong analytical capability, and the ability to manage multiple priorities in a fast-paced environment. The Senior Support Analyst serves as a key point of coordination among internal teams and external stakeholders, requiring effective communication and client service skills to ensure alignment and timely resolution of issues.

Essential Job Functions:

• Perform detailed comparison analysis to validate auction data for onboarded properties in compliance with regulatory standards.

• Review and analyze closing documents, title documents, deeds, legal descriptions, purchase agreements, and HUD statements to extract and verify required data.

• Identify missing or inaccurate documentation and take appropriate action to obtain or correct information.

• Validate contractual documents and coordinate submission for signatures to appropriate parties.

• Prioritize competing tasks effectively while maintaining high accuracy and quality standards.

• Collaborate with team leaders to clear priority queues and meet client KPIs.

• Provide excellent client service and maintain clear communication with all stakeholders.

• Identify process improvement opportunities and contribute to initiatives that enhance team efficiency and analytical capabilities.

• Support business needs through flexibility in work hours and occasional overtime.

• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Strong analytical and problem-solving skills.

• Exceptional attention to detail and accuracy.

• Effective time management and organizational skills.

• Ability to manage multiple priorities under tight deadlines.

• Strong written and verbal communication skills.

• Ability to work independently and collaboratively in a team environment.

• High level of accountability and follow-through.

Education and/or Experience:

• High school diploma required; college degree preferred.

• Minimum 2 years of experience in US Mortgage or related industry.

• Proven experience in an analyst or similar role.

• Experience working with REO brokers, real estate agents, and asset managers preferred.

• Strong understanding of title review, buyer contracts, and closing documents (HUD).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Archwell is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Archwell may change the specific job duties with or without prior notice based on the needs of the organization.