Payment Product Manager at Hala

About the role

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.

Job Summary

Lead the end-to-end delivery of payment service products, overseeing development through implementation. The role focuses on coordinating multiple initiatives, partnering with internal and external stakeholders, and ensuring high-quality, on-time product releases that meet business and customer expectations.

Key Responsibilities

Delivery Planning & Coordination
Manage and coordinate the delivery of payment products across the full lifecycle, ensuring plans, milestones, and outcomes align with business objectives.
Release & Deployment Management
Own release planning activities, including resource coordination and readiness, to ensure smooth and predictable product releases.
Stakeholder & Customer Engagement
Build and maintain strong relationships with business stakeholders, technology teams, and customers to support clear communication and effective collaboration.
Delivery Tracking & Reporting
Track delivery progress and provide regular reporting on timelines, quality, resources, and RAID (Risks, Assumptions, Issues, Dependencies).
Timeline & Deadline Ownership
Ensure delivery commitments are met within agreed schedules, proactively addressing delays or risks.
Product Delivery Roadmaps
Create and maintain detailed delivery plans covering each stage of the product lifecycle, from initiation through rollout.
Performance Measurement
Define and monitor end-to-end delivery KPIs to assess performance, efficiency, and product quality.
Risk & Dependency Management
Identify delivery risks early, manage cross-team dependencies, and implement mitigation strategies to minimize impact.
Customer Feedback & Continuous Improvement
Analyze customer feedback and operational insights to drive continuous improvements in delivery processes and outcomes.

Qualifications

Professional Experience
8–10 years of hands-on delivery experience within payment services and card issuing environments.
Education
Bachelor’s degree in Computer Science or a related discipline.
Delivery & Agile Expertise
Proven experience delivering products using Agile methodologies and frameworks, including Scrum, DevOps, and SAFe, with a focus on incremental releases.

Strong understanding of the payments ecosystem, including:
- In-store payments
- POS / ECR systems
- Payment gateways
- eCommerce payments
- Acquiring and banking platforms
Mandatory experience within Fintech and Banking sectors
Prior knowledge or hands-on experience with MADA regulations is a strong advantage

What We Offer You
We believe you will love working at HALA!

We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
We offer highly competitive compensation packages, including the potential for shares.
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

If you think you have what it takes to join a remarkable team #apply_now

Skills & Tags

go rust ai devops data product sales

Aplyr's read

Hala is a tech-driven logistics firm innovating transportation solutions, attracting talent from AI engineers to senior managers across various functions.
Synthesized from recent postings & public sources

What's promising

•Hala is at the forefront of integrating technology in logistics, enhancing efficiency.
•The company offers diverse roles, from AI engineering to corporate governance.
•Hala's focus on innovation attracts top-tier talent in tech and management.

What to watch

•The logistics sector is highly competitive, posing challenges for differentiation.
•Rapid tech changes require constant adaptation, which can strain resources.
•Limited public information about Hala's long-term financial stability.

Why Hala

•Hala emphasizes technology-driven solutions in logistics, setting it apart from traditional firms.
•The company actively recruits for a wide range of roles, indicating growth and diversification.
•Hala's innovative approach in transportation solutions is a key differentiator.

Aplyr’s read is generated by AI from public sources. Was it useful?