About the role
At Pylon, we're building the future of B2B Post Sales.
Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.
We’re backed by a16z, BCV, General Catalyst, and Y Combinator.
More than 1,300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List.
Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.
What you'll do
Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
Help stand up a customer success motion and everything that comes with it
Work with engineering to build tooling and process, and convey product feedback.
Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas
Identify customers who are not using the product as expected and engage with them
Dogfood Pylon for our customer success processes
You'll be turned to for feedback and suggestion on features to add into the product!
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and video
Able to dive deep into a customer's use case and business and recommend solutions to them
Organized and hard working
An interest in tinkering with the product and imagining new workflows
Major bonus: able to create and play with data dashboards in analytics tools
Our perks
Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
️ 14 company holidays + unlimited PTO
️ Annual offsite
Lunch, dinner, and snacks at the office
️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90+ and growing!
Aplyr's read
Pylon is at the forefront of energy technology, attracting professionals passionate about innovation in energy management and optimization.
What's promising
- •Pylon offers cutting-edge solutions in energy management, appealing to tech-savvy professionals.
- •The company is expanding rapidly, with numerous roles across various departments.
- •Pylon's focus on innovation attracts top talent in the tech and energy sectors.
What to watch
- •Limited public information about Pylon's financial stability and market position.
- •High growth may lead to challenges in maintaining company culture and employee satisfaction.
- •The niche focus on energy technology might limit broader career opportunities.
Why Pylon
- •Pylon specializes in energy optimization, setting it apart from general tech companies.
- •The company offers roles that blend technology with energy sector expertise.
- •Pylon's innovative approach attracts professionals interested in sustainable energy solutions.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Pylon
Pylon is a technology company that specializes in providing innovative solutions for energy management and optimization.
