Enablement Manager

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

• Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
• Monitor and enforce compliance of case staff while promoting a positive work environment
• Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
• Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
• Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
• Establish, enable, and execute additional processes for auditing performance
• Review metrics to proactively identify areas of improvement for case staff
• Facilitate case staff training with internal Learning and Development Team
• Guide case staff to negotiate claims proactively and aggressively to settlement
• Contribute to team strategic initiatives and help build shared standards and processes
• Communicate firm goals and vision to staff
• Onboard new hires and facilitate shadowing with other litigation staff members
• Build relationships with case staff and attorneys in each region

Qualifications

• Bachelor’s degree in business administration or related field or equivalent work experience
• Experience in the legal and/or personal injury industry is a plus but not required
• Salesforce experience is a plus
• Exceptional leadership, time management, facilitation, and organizational skills
• Working knowledge of change management principles and performance evaluation processes
• Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
• Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

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