Software Development Manager, Management Plane

Are you a technical leader passionate about building world-class engineering teams? Do you excel at transforming ambitious technical visions into delivered products that impact millions of customers? Are you committed to quality, agility, predictability, and building the future of cloud infrastructure? Join us as we revolutionize network infrastructure management for the world's largest cloud provider!

Our team is part of AWS Networking Services and owns the administrative and management capabilities for Amazon's global network infrastructure. We're building next-generation management APIs and infrastructure that replace legacy protocols with modern, secure alternatives across AWS's massive device fleet. We're at a critical juncture, transitioning from experimental infrastructure to production-ready systems that will serve as the foundation for all future infrastructure management at Amazon. Your leadership will be instrumental in scaling our team and capabilities to meet this challenge.

You'll lead a specialized team building the next generation of infrastructure management systems, focusing on API development, secure device connectivity, observability platforms, and the systems that enable thousands of engineers to manage AWS's global fleet efficiently and safely. This is an opportunity to build something transformational while developing an exceptional engineering team. You will join us to influence, innovate, and raise the bar in this mission!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
You will lead the team through a transformational period, scaling from experimental infrastructure to production-ready systems serving AWS's global infrastructure. You'll solve complex and ambiguous problems efficiently and with high quality. You'll play a pivotal role in shaping the definition, vision, design, roadmap, development, and operationalization of customer-facing services. You'll be given an outcome and the freedom to set the direction based on data-driven decisions. High level responsibilities for this position include but are not limited to:

* Directly manage a group of software development engineers, including hiring, promotion, performance assessments, career development, and technical mentorship
* Work closely with engineers to build large-scale, highly distributed systems solving complex problems. Review both design specs and code and provide feedback to engineers to insist on highest standards in terms of system design and code quality.
* Drive technical strategy and architectural decisions for management API infrastructure, on-device gateways, SDK development across multiple languages (Rust, Python, Java, C/C++), and observability platforms
* Partner with leadership and customers across engineering teams, infrastructure engineers, and network operators to identify new features that can bring substantial benefits. Prioritize feature requests to maximize contributions to our goals while maintaining the right trade-off between addressing tactical needs versus investing in strategic solutions.
* Translate business requirements into engineering requirements to scope resource needs and manage multiple projects and dependencies effectively to deliver projects on schedule. Lead sprint planning, stand-ups, and retrospectives to assign work, monitor progress, and collect feedback.
* Lead the transition from reactive operational mode to proactive design leadership, establishing comprehensive design review processes and technical standards
* Drive operations excellence by analyzing ticket root causes, system performance bottlenecks, defects, and technical debt, creating projects to reduce both short-term and long-term operational load
* Manage complex dependencies across multiple teams including component teams, infrastructure teams, and network operations while maintaining delivery commitments and quality standards
* Establish team processes that enable rapid innovation while