About the role
About Ubiquiti
At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity.
The Role
A Warranty Specialist will manage and facilitate the entire warranty claims procedure. They will need to answer customer questions in a professional and efficient manner. The warranty specialist will process and submit claims through NetSuite and Zendesk.
What You’ll Do
- Manage and process warranty claims and inquiries through the collection of data, research of claims, and investigation.
- Respond to customer inquiries or questions professionally and effectively.
- Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies. Provide effective and timely communication to all internal and external contacts.
- Possess knowledge of the product lines to be able to demonstrate and discuss with customers.
- Answering emails from customers, gathering needed data to process warranty claims, providing instructions on submitting warranty claims.
- Perform additional duties to support ongoing business needs.
What We’re Looking For
- High school diploma or GED.
- Fluent in speaking and writing of the English language.
- Basic computer literacy.
- Previous experience using NetSuite and Zendesk (preferred).
Benefits
- Work with top-notch technologies
- Medical, dental, and vision insurance
- 401k contribution from the company
- Opportunity to directly influence products used by millions worldwide
- Flexible work environment
- On – the – job training will be provided.
Wage: $18 / hour
Aplyr's read
Ubiquiti is a tech innovator in wireless and wired communications, attracting talent in engineering and design to drive enterprise and home networking solutions.
What's promising
- •Ubiquiti offers a diverse range of roles from AI to hardware engineering, indicating a broad tech focus.
- •The company is expanding in Asia, hiring sales engineers in multiple countries, showing regional growth.
- •Focus on UniFi products suggests a strong market presence in enterprise and home networking solutions.
What to watch
- •Ubiquiti faces stiff competition from established networking giants like Cisco and Netgear.
- •Limited public information about company culture and employee satisfaction.
- •Potential challenges in maintaining product quality amid rapid expansion and diverse product lines.
Why Ubiquiti
- •Ubiquiti's UniFi brand is well-regarded for integrating wireless and wired solutions.
- •The company emphasizes innovation in both hardware and software, attracting diverse engineering talent.
- •Ubiquiti's global hiring strategy reflects its commitment to expanding its international footprint.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Ubiquiti
Ubiquiti Inc. is a technology company that designs and manufactures wireless data communication and wired products for enterprises and homes under the brand name UniFi.
