About the role

Aplyr's Quick Take

This role is about managing relationships with mid-market customers to ensure they get the most out of Middesk's products. You'll be a key point of contact, helping clients navigate challenges, drive engagement, and renew contracts. It's an individual contributor position focused on customer success rather than a managerial role.

Good fit

Ideal candidates have 3+ years in account management or customer success, particularly with mid-market clients. Strong relationship-building skills and a proactive approach to customer engagement are essential.

Worth noting

The role requires in-office work three days a week in NYC, emphasizing the company's commitment to in-person collaboration. The position also involves significant cross-functional collaboration, which may appeal to those who enjoy teamwork.

About Middesk:

Middesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.

Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List.

About The Role:

As one of the members of Middesk’s Account Management team, you will own and nurture long-term relationships with our earliest and highest-potential customers. Your focus will be on driving customer success by identifying opportunities to expand adoption, improve business outcomes, and maximize the value customers get from Middesk’s products.

You’ll serve as a trusted advisor, advocating for customer needs internally and collaborating with cross-functional teams to develop win-win solutions. Through regular touchpoints and business reviews, you’ll help customers understand their realized value while identifying ways to deepen engagement.

This role sits at the intersection of technical expertise, product knowledge, and industry insight, working closely with our go-to-market, operations, and product/engineering teams to ensure our customers continue to grow successfully with Middesk.

We follow a hybrid work model, and for this role, there is an expectation of 3 days per week in our NYC office. Candidates should be based within a commutable distance, as we believe in the value of in-person collaboration and building strong team connections while also supporting flexibility where possible.

What You'll Do:

Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk.
Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk.
Lead renewal conversations, proactively identifying risks and ensuring retention.
Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases.
Collaborate with internal teams to capture customer insights and influence product improvements.

What We’re Looking For:

3+ years of experience in Account Management, Customer Success, or a related customer-facing role.
Experience managing mid-market customers and driving retention, renewals, and engagement.
Strong relationship management skills, with the ability to engage both operational and executive stakeholders.
Ability to explain technical concepts to non-technical audiences and support product adoption.
A proactive, problem-solving mindset with a focus on helping customers succeed.

Nice-To-Have:

Experience in financial services, risk management, or B2B compliance is a plus.
Bachelors Degree+

Skills & Tags

go rust ai data product

Aplyr's read

Middesk offers a robust platform for business verification and compliance, attracting tech-savvy professionals focused on risk reduction and data-driven decision-making.
Synthesized from recent postings & public sources

What's promising

•Middesk addresses critical business needs in verification and compliance, a growing concern for many companies.
•The company is expanding rapidly, offering numerous roles in engineering and data science.
•Middesk's platform leverages advanced technology to improve customer understanding and risk management.

What to watch

•Limited public information about Middesk's financial stability and long-term viability.
•The niche focus on compliance and verification may limit market expansion opportunities.
•Potential candidates may find the startup environment challenging due to rapid changes and high expectations.

Why Middesk

•Middesk specializes in business verification, setting it apart from general SaaS companies.
•The platform's emphasis on compliance is crucial in highly regulated industries.
•Middesk's integration of machine learning enhances its data-driven insights for customers.

Aplyr’s read is generated by AI from public sources. Was it useful?