Program Manager, Central Operations

Central Operations refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way AMZL executes route planning, scheduling, on-road management and last mile delivery.

We are looking for a Program Manager to join the team and drive improvement in processes and technology used within the operational team. This person will have a strong ability to excel and develop in new teams with a high degree of ambiguity.



Key job responsibilities
- Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
- Oversee gaps between teams, processes and systems
- Identify and mitigate risks (before they become roadblocks)
- Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
- Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
- Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals

Basic Qualifications

- 2+ years of program or project management experience
- 3+ years of Computerized Maintenance Management System program experience
- 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
- 3+ years of advanced Microsoft Word and Excel experience
- Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
- Speak, write, and read fluently in English

Preferred Qualifications

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience with material handling systems (MHS) installation, operation and maintenance
- Experience working in an analytical environment with cross-functional teams
- Experience using Microsoft Projects software
- Speak, write, and read fluently in Japanese

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