Jr. Invest Operations Associate

At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values.

Lead With Heart - With compassion, integrity, and tenacity, inspire yourself and others to move past all previous thresholds of possibility

Make Bold Decisions - We are creating a new world. Be optimistic, adventurous, and courageous. Leap fearlessly into the future

Always Build Trust - Say what you mean, mean what you say, and do what you say you’re going to do. We are all owners. We are one team

Never Stop Growing - Change IS the constant. Stay hungry and curious. Be relentless in the pursuit of progress

Find a way - Never settle, no excuses, nothing is impossible. Just make it happen

Our values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyone’s hands.

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Junior Invest Operations Associate | Acorns

Acorns is seeking a Junior Invest Operations Associate to serve as a critical link in our financial operations engine. Reporting directly to the Invest Operations Team Lead, you will be responsible for executing the essential back-office processes that protect our customers’ assets and ensure their financial journeys remain seamless. This role is perfect for a detail-oriented professional who thrives at the intersection of operational precision and empathetic customer service.

Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA.

What you will do at Acorns:

• Manage High-Volume Operational Queues: Resolve a high volume of daily customer emails and operational cases through internal case systems, including account updates, asset transfers, and account reviews. Success in this role requires strong focus, persistence, and the ability to maintain accuracy and professionalism while working through large case queues.

• Handle Escalated Customer Interactions: Occasionally handle inbound and outbound customer calls for escalated or sensitive cases, demonstrating excellent communication, professionalism, empathy, strong de-escalation skills, and sound judgment while confidently navigating high impact situations.

• Execute Core Operations: Process ACH disputes and manage incoming mail and fax inquiries regarding asset transfer requests, asset verifications, and legal levies.

• Facilitate Asset Movement: Process 3210 letter requests and partner with our Advisors team to facilitate customer outgoing asset transfers and incoming rollovers.

• Enhance the Customer Experience: Assist customers with updating funding sources and resolving complex account inquiries, ensuring every interaction reflects Acorns’ mission.

• Champion Account Security: Support the Risk team by investigating account unlock requests. You will verify documentation and use standard operating procedures, policies, and best judgment to decipher between fraudulent activity and false positives.

• Balance Protection & Advocacy: Work to make the experience as smooth as possible for customers caught in "false positive" flags, while maintaining a rigorous defense to protect the firm and our customers from fraudulent losses.

• Collaborate & Improve: Work closely with the Team Lead and cross-functional teams to identify bottlenecks and establish priorities for new tools and infrastructure.

What you will bring to Acorns:

• 0–2+ years of e