Revenue Operations Manager

Do you love building the systems and insights that help high-performing teams run? Are you energized by sitting at the center of a business - connecting the dots across sales, customers, and operations to drive smarter decisions and faster execution?

Rockbot is building the future of out-of-home media, and we need the operational horsepower to match. As our Revenue Operations Manager, you’ll sit at the center of our revenue engine, serving as a shared service and strategic partner to every team that touches the customer lifecycle. You’ll join our newly formed Business Systems function alongside our GTM Systems Engineering team, owning the analytical and operational layer that keeps our commercial and customer organizations aligned, efficient, and moving.

This role spans the full revenue journey: from pipeline and new business through order management, onboarding, customer success, support, renewals, and expansion. You’ll align Marketing, Sales, Customer Operations, Order Management, Customer Success, and Support through strong data infrastructure, reporting, and automation. We’re looking for someone who thrives at the intersection of people, process, and technology, and who is excited about how AI is transforming revenue operations to enable faster decision-making and more scalable execution.

You will:

Revenue Operations: Full Commercial & Customer Lifecycle

• Own and optimize revenue operations across the full customer lifecycle, from lead generation and sales through onboarding, customer success, and renewals, aligning systems, data, and workflows for scalability and efficiency.
• Lead delivery of data for revenue forecasting, reporting, and performance analytics, delivering clear visibility into pipeline health, bookings, expansion, and retention while equipping leadership with actionable insights for decision-making.
• Design and scale cross-functional operational infrastructure across Sales, Marketing, Customer Operations, Customer Success, Support, and Order Management, ensuring seamless processes, system integrations, and data flow across teams.
• Serve as a shared services partner to all commercial and customer-facing teams driving operational excellence across deal desk, quote-to-cash, and customer lifecycle processes, identifying automation opportunities and leveraging data and AI-driven insights to improve deal velocity, expansion opportunities, operational efficiency, and overall commercial performance.
• Evaluate, implement, and manage AI-powered revenue tools across the GTM and customer stack, including conversational intelligence (e.g., Gong), AI forecasting (e.g., Clari, SFDC Advanced Forecasting), prospecting/enrichment automation (e.g., UserGems, ZoomInfo) to improve deal execution and customer health visibility.
• Build AI-driven workflow automations that reduce manual overhead and improve operational discipline across commercial and customer teams (e.g., lead routing, pipeline hygiene, renewal risk signals, escalation triggers, and forecast rollups).
• Own GTM and customer data intelligence, integrating intent data, enrichment, product usage signals, and AI-scored insights to prioritize pipeline, expansion, and retention opportunities.
• Leverage AI copilots and agents to enhance analysis, surfacing patterns in pipeline performance, churn risk, and expansion signals that inform strategic decision-making.
• Drive AI adoption across Sales, Customer Success, Order Management, and Support, developing playbooks, enablement, and operating frameworks to embed AI in workflows.

Salesforce & Business Systems Partnership

• Serve as the business owner and power user of Salesforce, partnering with GTM Systems Engineering on administration, system enhancements, and technical development.
• Translate commercial and customer requirements into clear system solutions,  defining process design, data structures, and reporting needs for the Business Systems team.
• Conduct user acceptance testing (UAT) and business validation for Salesforce enhancements to ensure solutions meet operational needs across GTM and customer teams.
• Maintain documentation for key business processes, data definitions, and reporting frameworks to ensure scalability, transparency, and cross-functional alignment.
• Support change management and adoption for new Salesforce capabilities, automations, and integrated tools across commercial and customer-facing teams.

You have:

• 4+ years of e